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Job Purpose and Impact

The Manager,  Learning & Development Design and Strategy job monitors and oversees the team responsible for creating effective and engaging learning experiences for a variety of audiences across Digital Technology & Data (DT&D) organization's total workforce. This job will also contribute to design and execution towards the team’s goals.  This job works with the DT&D teams to gather technology, business and professional skill requirements translate complex concepts into scalable, flexible, understandable and engaging learning experiences and materials to achieve measurable learning outcomes. This role will have accountability for the key pillars for the DTD Learning & Development strategy: early career development and programs, onboarding & process integration, or skills & performance development. This job will execute and coach the team on instructional and design-thinking principles, technology and digital tools to curate, design and develop measurable and scalable experiences that drive performance-focused employee skill development.

Key Accountabilities

• PROGRAM DEVELOPMENT: Provides direction on the design and development of complex learning experiences for the organization that align with learning objectives and target audience needs, including resources, learning objectives creation, instructional strategies, assessments and evaluation methods.
• PROGRAM IMPLEMENTATION: Monitors the development and delivery of core learning and development design frameworks and tools to enable the organization's learning and development strategy, and ensures effective vendor management.
• PROGRAM ADMINISTRATION: Directs the administration of learning and development design programs, ensuring alignment with learning objectives, use of multimedia content, and effectiveness of quality assurance checks to enhance the overall learning experience.
• LEARNING EXPERIENCE DEVELOPMENT: Ensures implementation of all elements of the organization's learning and development strategies and programs to cultivate learning and provide growth opportunities for employees within the organization.
• PROGRAM ANALYSIS: Leads the monitoring and evaluation of the effectiveness of learning solutions, continuously seeking and incorporating opportunities to enhance the learning experience by bringing best practices, industry trends and user feedback into future design iterations.
• STAKEHOLDER MANAGEMENT: Ensures collaboration with subject matter experts and other stakeholders to gather content, review materials, and ensure accuracy and alignment with learning objectives.
• TEAM MANAGEMENT: Manages team members to achieve the organization's goals, by ensuring productivity, communicating performance expectations, creating goal alignment, giving and seeking feedback, providing coaching, measuring progress and holding people accountable, supporting employee development, recognizing achievement and lessons learned, and developing enabling conditions for talent to thrive in an inclusive team culture.

Qualifications

• Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience.
• Demonstrated experience within one of the key pillars of learning and development: early career development and programs, onboarding & process integration, or skills & performance development.
• Proven project management experience, with the ability to lead complex initiatives within a global organization
• Experince leading Learning and Development Teams