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Job Purpose and Impact

The Supervisor II, Application Development job sets goals and objectives for the achievement of operational results for the team that maintains, integrates and implements software applications within the organization. This job coordinates the team responsible for software application testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of new software and updates to installed applications.

Key Accountabilities

• APPLICATION CONFIGURATION MANAGEMENT: Coordinates and builds application configurations to meet user and business requirements while identifying improvements to complex application support processes and procedures.
• APPLICATION DEVELOPMENT & DEPLOYMENT: Leads the team to perform basic to advanced and complex programming, configuration, testing and deployment of fixes or updates for application version releases.
• USER COMMUNICATION & SUPPORT: Acts as key point of contact with users to respond to application support requests and needs and prioritizes enhancements.
• APPLICATION SUPPORT: Supervises day to day technical application support activities to deliver on business outcomes.
• STAKEHOLDER MANAGEMENT: Coaches the team and partners with multi-functional teams, including developers, product managers and business partners to ensure configurations align with standards and project goals.
• INCIDENT & REQUEST MANAGEMENT: Conducts prioritization of incoming incident tickets and user requests.
• VENDOR MANAGEMENT: Maintains positive relationships with software vendors and negotiates complex contracts.
• PERFORMANCE MONITORING: Guides the performance of configured applications and recommends adjustments to improve efficiency and effectiveness.
• APPLICATION PROCESSES & PROCEDURES: Ensures and guides the implementation of improvements for application specific support processes and procedures.
• TEAM MANAGEMENT: Manages team members to achieve the organization’s goals, by ensuring productivity, communicating performance expectations, creating goal alignment, giving and seeking feedback, providing coaching, measuring progress and holding people accountable, supporting employee development, recognizing achievement and lessons learned, and developing enabling conditions for talent to thrive in an inclusive team culture.

Qualifications

• Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience.
• 5+ years of Salesforce Experience (technical expertise with Sales Cloud and Service Cloud, Marketing Cloud is a plus)
• Strong Communication Skills; ability to express technical concepts clearly to non-technical stakeholders
• Proven ability to lead teams, mentor team embers and manage stakeholder expectations
• Track record in translating business requirements into Salesforce solutions