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Ejecutivo (a) de Calidad y Coaching de Gerencia de Ventas Internas

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Job ID 328179 Date posted 06/11/2026 Location : Managua, Nicaragua Category  SALES Job Status  Salaried Full Time

¿Quieres construir un futuro más sólido, sustentable y cultivar tu carrera? Súmate al equipo global de Cargill que cuenta con 160,000 empleados que usan tecnologías nuevas, conocimientos dinámicos y más de 154 años de experiencia para conectar a los granjeros con los mercados, a los clientes con los ingredientes, y a las personas y animales con los alimentos que necesitan para prosperar

Propósito e Impacto del Trabajo

El / La Ejecutivo (a) de Calidad y Coaching asistirá en la ejecución de la estrategia de habilitación de televentas y servicio al cliente. En este rol, ayudará a desarrollar y mantener soluciones que hagan que nuestros equipos sean más efectivos y eficientes a través de una combinación de herramientas, procesos y tecnologías. Participará en la mejora continua, la capacitación en ventas/servicio al cliente, los procesos internos, la adopción de herramientas de IA  y la gestión de eventos para permitir un mayor compromiso y efectividad para nuestra organización.



Responsabilidades Clave

  • Ejecutar sesiones de coaching individual y grupal (Presencial y remoto) con enfoque en comportamientos de alto desempeño de Televentas y Servicio al Cliente.
  • Identificar tendencias, causa-raiz y oportunidades de mejora de forma Individual, de equipo y de procesos
  • Colaborar con los lideres respectivos para definir los planes de acción enfocados en mejora de resultados y dar seguimiento al cumplimiento de los mismos
  • Analizar de manera constante el mercado, la industria y las tendencias de los consumidores para contribuir a la evolución del proceso y ofrecer información relacionada
  • Ayudar al equipo de ventas/servicio al cliente a crear un programa de entrenamiento para garantizar que tengan las habilidades, el conocimiento, los procesos y las herramientas necesarias para ejecutar sus funciones de manera efectiva.
  • Manejar problemas básicos bajo supervisión directa, mientras escala los problemas más complejos al personal apropiado.
  • Otras funciones asignadas

Calificaciones

  • Experiencia de +2 años en la posición
  • Experiencia en Televentas o Call Center
  • Certificación/Diplomado en Coaching, Feedback Efectivo o similares
  • Dominio de Salesforce, Power BI y Excel avanzado
  • Experiencia en el uso de IA para uso de calidad y/o coaching

Our Offer
We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.


Interested? Then make sure to send us your CV and cover letter in English today:  
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At Cargill, everyone matters and everyone counts. Cargill is committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. As such and in alignment with our Guiding Principles, Cargill’s long-standing equal employment opportunity policy prohibits discrimination and harassment against any employee or applicant based on race, ethnicity, color, religion, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, disability, pregnancy, genetic information, marital status, family status, citizenship status, veteran status, military status, union affiliation, or any other status protected by law.

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How to request a reasonable accommodation | Read about Federal equal employment opportunity laws (PDF) and the supplement (PDF) | Pay Transparency (PDF).

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