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Customer Service - Order Management

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Job ID 321658 Date posted 01/30/2026 Location : Rosario, Argentina Category  SUPPLY CHAIN MANAGEMENT Job Status  Salaried Full Time

Cargill is committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. Sitting at the heart of the supply chain, we partner with farmers and customers to source, make and deliver products that are vital for living. 

Our 155,000 team members innovate with purpose, providing customers with life’s essentials so businesses can grow, communities prosper, and consumers live well. With over 160 years of experience as a family company, we look ahead while remaining true to our values. We put people first. We reach higher. We do the right thing—today and for generations to come.

Propósito e impacto del trabajo

El/la Customer Service - Order Management apoyará las actividades rutinarias acompañando al cliente en el proceso de gestión de pedidos y ayudará a ejecutar procesos establecidos con respecto a la admisión, confirmación, procesamiento y cumplimiento de pedidos. 
En este rol, ayudará a lograr procesos internos optimizados que promuevan una experiencia del cliente sin problemas.

Responsabilidades claves

  • Seguir los procedimientos con respecto al estado y procesamiento de la orden, compartiendo la información necesaria para programar una orden respondiendo a las necesidades del cliente.
  • Dar soporte de pedidos simples de clientes para confirmar el crédito, el contrato, los precios, la asignación de acciones y la alineación de la disponibilidad de transporte.
  • Apoyar la resolución de problemas de procesos administrativos simples que siguen procedimientos ya definidos relacionados con la confirmación, el procesamiento y el cumplimiento de pedidos.
  • Apoyar la generación de documentos relacionados con el pedido como se describe en los procesos establecidos.
  • Asistir a poner al día a partes interesadas internas en el estado de la orden y cualquier problema.
  • Asistir a identificar obstáculos potenciales en el proceso interno de la gerencia de la orden, otras áreas y al cliente para tomar acciones correctivas según lo dirigido.
  • Manejar los problemas administrativos, técnicos o de la ayuda al cliente moderado- complejos bajo supervisión general, mientras que escala problemas más complejos al personal apropiado.
  • Realizar reportes, métricas e indicadores de gestión. 
  • Otras funciones asignadas.

    #LI-CM2
    #LI-Hybrid

Calificaciones

Calificaciones mínimas:
Mínimo de un año de experiencia laboral relacionada.
Conocimiento en Paquete Office (Excel nivel intermedio- avanzado).
Conocimientos en Power BI. 
Experiencia en SAP.
Calificaciones Preferidas:
Estudiante o graduado de carrera universitaria o Licenciatura Administración de Empresas o a fines a la experiencia. 
Experiencia trabajando en el entorno de servicio al cliente.
Inglés nivel intermedio-avanzado. 
Comprensión de la gestión de pedidos.
Ejecutar acciones correctivas según las indicaciones del equipo.

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At Cargill, everyone matters and everyone counts. Cargill is committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. As such and in alignment with our Guiding Principles, Cargill’s long-standing equal employment opportunity policy prohibits discrimination and harassment against any employee or applicant based on race, ethnicity, color, religion, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, disability, pregnancy, genetic information, marital status, family status, citizenship status, veteran status, military status, union affiliation, or any other status protected by law.

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Notice to Recruiters and Staffing Agencies: Cargill, Inc. and subsidiaries (“Cargill”) have an internal recruiting department. Please review this notice.

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How to request a reasonable accommodation | Read about Federal equal employment opportunity laws (PDF) and the supplement (PDF) | Pay Transparency (PDF).

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