Customer Operations Representative (1-year temporary contract)
Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life’s essentials, we enable businesses to grow, communities to prosper, and consumers to live well.
This position is in our Ag & Trading enterprise, where we connect producers and users of grains and oilseeds around the globe through origination, trading, processing, and distribution. We also offer a range of farmer services and risk management solutions.
Job Purpose and Impact
The Customer Operations Representative will administer routine customer enabling activities of the order management process and will help execute well established customer service activities with regards to order intake, confirmation, processing and fulfilment. In this role, you will assist in achieving streamlined and optimized internal processes that promote a seamless customer experience.
Key Accountabilities
- Follow standard procedures and provide insights regarding order status, invoices, contract balances and other information needed to complete an order to customer facing customer service representatives.
- Oversee customer orders and work cross functionally to confirm credit, contract, pricing, stock allocation, and transportation availability alignment.
- Resolve low complexity process issues and disputes that follow already defined procedures related to order confirmation, processing and fulfilment.
- Support the generation of order related documents using knowledge of local legislation, local documentation and basic understanding of local regulations and languages in which customer conducts business operations.
- Update internal stakeholders on order status and any issues.
- Identify potential obstacles in the order management internal process and work with other functions and customer facing customer service representatives to take corrective actions using your basic analytical capabilities.
- Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
- Act as primary contact for supply chain management systems and tools used within their area. Bring together data and run regular reports in support of supply chain business processes.
- Participate in local continuous improvement in contract execution process area and provide recommendations, ideas and plans to local and functional management. Provide data for local scorecard and related critical metrics for the local business and team.
Qualifications
MINIMUM QUALIFICATIONS
- Bachelor’s degree in a related field or equivalent experience
- Fluent in English and in local language.
PREFERRED QUALIFICATIONS
- Good knowledge of Microsoft Office tools.
- Good communication skills.
- Relevant work experience in supply chain.
Our Offer
We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.
Interested? Then make sure to send us your CV and cover letter in English today:
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