Customer Service Representative
Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life’s essentials, we enable businesses to grow, communities to prosper, and consumers to live well.
This position is in our Ag & Trading enterprise, where we connect producers and users of grains and oilseeds around the globe through origination, trading, processing, and distribution. We also offer a range of farmer services and risk management solutions.
Job Purpose and Impact
The Customer Service Representative, will support a moderate scale of customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.
Key Accountabilities
- Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
- Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
- Execute customer service strategies.
- Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
- Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
- Other duties as assigned
Qualifications
Minimum Qualifications
- Diploma/Certificate or bachelor’s degree in a related field (agriculture) or equivalent experience
- Strong customer service skills with ability to build and maintain lasting relationships with customers
- Ability to work extended or flexible hours as required
- Demonstrated proficiency in Microsoft Word, Excel, Outlook
- Must be legally entitled to work for Cargill in Canada
Preferred Qualifications
- Two years of experience in a business setting. Other combination of education and experience will also be considered
- Understanding of agriculture practices and challenges
- Experience or knowledge in SAP
Cargill is an equal opportunity employer and committed to providing accommodation to our job applicants with disabilities.
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