Technical Manager
Job Purpose and Impact
The Technical Manager will provide technical advice and support to customers during and after product sales. In this role, you will be the lead contact for customers and you will stay ahead of technology and business practices through workshops, research and professional meetings.
Key Accountabilities
- Collaborate with commercial team to provide onsite technical support for current customers and prospects.
- Provide customer solutions and technical support materials to specific customers.
- Perform complex research for product development to understand product properties and systems operations.
- Compile and analyze data for project update, working with external suppliers to test new products and technologies to make recommendations on applications.
- Organize project data and conclusions for internal and customer presentations, assist with product demonstrations and service as subject matter guide during meetings with prospective customers.
- Stay ahead of product insight and research to improve value of offerings.
- Design, organize, and deliver structured training programs for commercial team and customers.
- Independently handle complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff.
- Other duties as assigned.
Qualifications
Minimum Qualifications
- Bachelor's degree in a related field or equivalent experience
- Minimum of five years if related work experience
- Willing to travel with high frequency
- Passion for understanding, creating, and communicating value and solutions to team members and customers.
Preferred Qualifications
- Master's degree, Doctorate degree
- Public speaking experience
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