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Job Purpose and Impact

The Customer Service Representative I, will support a moderate scale of customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.

Key Accountabilities

• Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
• Work with 3PL on inventory levels and arrange of shipments to customer.
• Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
• Execute customer service strategies.
• Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned

Qualifications

Minimum Qualifications

• Bachelor's degree in a related field or equivalent experience
• At least 2 years experience in a supply chain role, preferably with regional experience in an international company
• Experience in ERP system (JDE) and strong Excel skills is a plus
• Handle conflict effectively and able to work independently and proactively identify potential issues and escalate to supervisor.
• Relate openly and comfortably with diverse groups of people.
• Make good and timely decisions that keep the organization moving forward.
• Good command in English and Chinese (Mandarin)