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Job Purpose and Impact

• The Manager-Application Development (Food) is a critical part of the Digital Technology and Data team, working closely with Digital Marketers, Brand and Insights professionals. This role will manage a team of application developers and align our technology and go-to-market strategies are ensure that our team members build meaningful careers. 

Key Accountabilities

• APPLICATION CONFIGURATION MANAGEMENT: Coordinates and builds application configurations to meet user and business requirements while identifying improvements to complex application support processes and procedures.
• APPLICATION DEVELOPMENT & DEPLOYMENT: Leads the team to perform basic to advanced and complex programming, configuration, testing and deployment of fixes or updates for application version releases.
• USER COMMUNICATION & SUPPORT: Acts as key point of contact with users to respond to application support requests and needs and prioritizes enhancements.
• APPLICATION SUPPORT: Supervises day to day technical application support activities to deliver on business outcomes.
• STAKEHOLDER MANAGEMENT: Coaches the team and partners with multi-functional teams, including developers, product managers and business partners to ensure configurations align with standards and project goals.
• INCIDENT & REQUEST MANAGEMENT: Conducts prioritization of incoming incident tickets and user requests.
• VENDOR MANAGEMENT: Maintains positive relationships with software vendors and negotiates complex contracts.
• PERFORMANCE MONITORING: Guides the performance of configured applications and recommends adjustments to improve efficiency and effectiveness.
• APPLICATION PROCESSES & PROCEDURES: Ensures and guides the implementation of improvements for application specific support processes and procedures.
• TEAM MANAGEMENT: Manages team members to achieve the organization's goals, by ensuring productivity, communicating performance expectations, creating goal alignment, giving and seeking feedback, providing coaching, measuring progress and holding people accountable, supporting employee development, recognizing achievement and lessons learned, and developing enabling conditions for talent to thrive in an inclusive team culture.

Qualifications

• Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience.
• Working knowledge and experience with multiple of the following:
• Marketing Automation including email, SMS, 1st party data capture, preference management, privacy, and consent
• PXM/PIM in B2B2C or B2C
• Performance Marketing including measurement strategy
• Technical onboarding for agencies
• Digital Asset Management
• Creative Workflow
• Insights / Primary Research Capabilities
• Generative AI in the context of Marketing Technology