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Drive business alignment, adherence and governance to global process requirements and best practices, align with the global process communities and partner with process owners within the company.
Partner with process and data technology teams and business relationship managers to drive standard solutions, accelerate process stabilization for enterprise requirements planning and other technology enabling business processes.
Collaborate with business process owners to lead and align process design and implementation of process metrics for optimal execution and results.
Drive implementation of optimal process solutions to meet growth and cost reduction goals.
Persuade internal stakeholders, external senior stakeholders and peers to accept new ideas, approaches, techniques and standards in order to ensure complex solutions are implemented successfully.
Cultivate a global business process network by using current networks of process leads, subject matter specialists and leadership sponsors to build an integrated process community.
Provide expert thought leadership in your field and work with limited direction, using additional research and interpretation to identify issues or problems. You may provide direction to supporting team members and be a strategic contributor.
Other duties as assigned

• Bachelor’s degree in IT, Engineering, Business, or equivalent experience
• 6+ years of relevant experience
• Proven success leading complex, cross-functional process improvement initiatives
• Experience embedding within business functions to drive measurable, sustained outcomes
• Strong stakeholder management; able to influence without authority
• Skilled in defining KPIs, baselines, and performance monitoring frameworks
• Experience establishing governance, accountability, and continuous improvement practices
• Ability to prioritize initiatives using structured frameworks (value vs. effort, risk, impact)
• Hands-on expertise in Lean, Six Sigma (DMAIC/DMEDI), or continuous improvement
• Strong strategic thinking, problem-solving, facilitation, and decision-making skills
• Experience working with technology/data environments and partnering with tech teams

Preferred Qualifications

• Lean Six Sigma Black Belt (preferred) with proven project impact
• Experience in digital/IT environments (ITSM, ServiceNow, ITIL, SDLC, product/app management)
• Exposure to AI-driven operations, cybersecurity, or vulnerability management
• Experience in large transformation programs across multiple value streams
• Ability to align process improvements with business strategy
• Experience building process maturity, ownership, and performance visibility
• Coaching/mentoring experience (Green Belts, SMEs, process owners)