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Job Purpose and Impact

The Business Analyst-HR Core ServiceNow will lead efforts through influence that will enable change in an organizational context through the creation of the definition of the business needs and the creation of solution recommendations that deliver value to stakeholders. In this role, you will use advanced knowledge of the tasks and techniques that are used to perform complex business analysis such as solution evaluation, strategy analysis, elicitation and collaboration, requirement life cycle management, requirements analysis and design definitions and business analysis planning and monitoring to advance the profitability or efficiency of the business. You will partner effectively with all levels of the organization, guide others, drive results, proactively identify and resolve problems and make challenging decisions to improve business performance.

Key Accountabilities

• Facilitate requirements gathering sessions with business stakeholders, document requirements and create initiatives that support the business requirements and needs. Write stories to support design and build of solutions.
• Identify and effectively articulate the need for change in how the organization works and facilitate change applying change management methodologies.
• Identify and define the solutions to complex business problems that will maximize the value delivered to stakeholders.
• Guide the business through unknown or unmapped territory to advance to the desired destination as the liaison to cross functional, regional and global solutions delivery teams.
• Use a thorough comprehension of complex internal or external business issues to analyze the organization or business domain and document business, data, processes or systems and provide an assessment of the business model and the integration with technology.
• Create test scripts using a traceability matrix tied back to requirements and assist in management of user acceptance testing cycles.
• Collaborate across all levels of the organization to collect information about an organization’s operations to improve systems and processes, research business processes, analyze the potential impact and create and effectively communicate recommendations for the leadership team.
• Independently handle complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff.

Qualifications

• Bachelors degree in a related field or equivalent experience
• Minimum of four years of related work experience
• 3+ years experience in ServiceNow HRSD
• Experience in Human Resources with core processes
• Other minimum qualifications may apply

• Working in a product model
• Launching new functionality in ServiceNow HRSD such as journey