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Job Purpose and Impact

The Senior Specialist, Process Design job executes goals and objectives aimed at enhancing business performance and customer satisfaction. With minimal supervision, this job performs complex activities to streamline operations, reduce waste and optimize workflows. This job partners with business stakeholders to resolve the appropriate application of business process management and leverages Lean Six Sigma continuous improvement tools and methodologies to drive performance improvement. This job supports increased consistency, process management maturity, and the standardization, harmonization, and simplification of processes for value creation fostering a culture of continuous improvement within a specific business, function and geography. 

Key Accountabilities

•    BUSINESS PROCESS MANAGEMENT FRAMEWORKS & METHODOLOGIES APPLICATION: Enables a fit-for-purpose application of business process management frameworks and methodologies, ensuring consistency, efficiency and feedback incorporation. 
•    PROCESS MODELING: Aligns information gathering, interviews, workshops, and leads the implementation of detailed process models and documentation aligned with frameworks and methodologies. 
•    PROCESS IMPROVEMENT: Partners and leverages Lean Six Sigma tools and methodologies to review and challenge existing processes, supporting initiatives to increase efficiency and value, and reduce waste. 
•    PROCESS ASSESSMENTS & DATA ANALYSIS: Uses complex data insights to support processes review, find improvement opportunities, and apply effective analysis tools. 
•    DESIGN SOLUTIONS: Handles complex solution design and workshop facilitation with applicable business stakeholders to achieve the desired outcome. 
•    CONTINUOUS IMPROVEMENT: Works with applicable business stakeholders to build and connect teams and process that enable and embed a culture of continuous improvement. 
•    TECHNOLOGIES ADOPTION: Partners to implement and support the adoption of complex technologies and automation tools for process improvement and operational excellence initiatives. 
•    STAKEHOLDER COLLABORATION: Collaborates with cross functional team to support complex action plans, facilitate the adoption of new practices, and champion a community of practice for continuous improvement across the organization.

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Qualifications

•    Minimum

Requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience.

Advanced English level

•    Preferred qualification

Lean Six Sigma training and Black Belt attainment.