Customer Service Performance Specialist II
Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life’s essentials, we enable businesses to grow, communities to prosper, and consumers to live well.
This position is in our Ag & Trading enterprise, where we connect producers and users of grains and oilseeds around the globe through origination, trading, processing, and distribution. We also offer a range of farmer services and risk management solutions.
Job Purpose and Impact
The Customer Service Performance Specialist II will focus on supporting the broader customer service team in the execution of routine operational activities within the region. In this role, you will serve as the customer service domain specialist focusing on best practice identification and sharing, task distribution between remote team members and continuous improvement opportunities between regions. You will provide on the job refresher training of existing team members and technical onboarding and support for new team members. You will provide employee coaching and feedback as well as participate in performance reviews where appropriate.
Key Accountabilities
- Ensure day to day customer support activities are executed effectively with appropriate training, documentation and controls.
- Ensure time sensitive processes are completed within the team including daily, weekly and monthly performance expectations and control procedures.
- Be available for issue escalation from team members, supporting the customer communication, technical process and subsequent education or training required.
- Plan and execute day to day activities to support the team and coordinate daily tasks across the team.
- Support projects and initiatives from a customer support perspective.
- Serve as the technical escalation point for members on the team, provide support and take ownership of technically difficult issues where your expertise will help drive faster problem identification and resolution.
- Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.
- Other duties as assigned
Qualifications
Minimum Qualifications
- Bachelor's degree in a related field or equivalent experience
- Minimum requirement of 2 years of relevant work experience. Typically reflects 3 years or more of relevant experience.
Preferred Qualifications
- Strong working knowledge of software applications, reporting tools and spreadsheets
- Experience in customer support throughout the customer support lifecycle
- Previous experience leading teams
Our Offer
We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.
We welcome applications from people with disabilities and are committed to providing an inclusive, accessible recruitment process and workplace. We encourage candidates to let us know if they require any accommodations during the recruitment or interview process so we can support them appropriately.
Interested? Then make sure to send us your CV and cover letter in English today:
Follow us on LinkedIn: https://www.linkedin.com/company/cargill
Cargill is committed to being an inclusive employer. Click here to find out more https://careers.cargill.com/diversity/
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