Customer Service Associate
Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life’s essentials, we enable businesses to grow, communities to prosper, and consumers to live well.
This position is in our specialized portfolio enterprise where we serve diverse businesses who support unique customers or markets, including animal nutrition and health, bioindustrial, road safety salt and Cargill joint ventures.
Job Purpose and Impact
The Customer Service Associate will administer routine customers facing order management activities. In this role, you will use your basic understanding of customer service practices and procedures to help execute well-established customer service activities for basic and middle service level customers. You will contribute to an increased level of transparency, communication and responsiveness with the company's customers.
Key Accountabilities
- Receive and process straightforward customer orders across multiple platforms following standard procedures.
- Receive and process low complexity change requests following defined policies and procedures.
- Explain basic information and inform customers about order status, invoices, contract balances and other information needed to complete an order.
- Process standard document requests and some ad hoc requests of higher complexity from customers and confirm final shipping and quality documentation and specifications to customer.
- Escalate undocumented issues that are not commonly defined or known to higher level staff.
- Proactively identify risks and opportunities to improve the order management processes.
- Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
- Other duties as assigned
Qualifications
Minimum Qualifications
- Bachelor's degree in a related field or equivalent experience
Position Details
Location: Olathe, KS
Schedule: 1st shift | Monday to Friday | Hybrid
Posting type: Internal & external
Relocation assistance is not provided for this role
The business will not sponsor applicants for work visas for this position
At Cargill we put people first. As part of your overall rewards, we offer a comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked. Visit: https://www.cargill.com/page/my-health/mh-health-and-
wellnessto learn more (subject to certain collective bargaining agreements for Union positions).
Equal Opportunity Employer, including Disability/Vet
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Duurzame cacao
Met ons programma Cargill Cocoa Promise verbinden we ons ertoe om generaties lang de cacaosector te laten bloeien.
Diversiteit,
Gelijkheid
en Inclusie
Onze inclusieve cultuur helpt ons de toekomst van de wereld vorm te geven.
Leven bij
Cargill
We combineren 154 jaar ervaring met nieuwe technologieën en inzichten om een vertrouwde partner te zijn op het gebied van voedsel, landbouw en voor financiële en industriële klanten in meer dan 125 landen. Samen kunnen we nieuwe kansen creëren, zodat je kunt groeien, jezelf kunt ontwikkelen en invloed kunt hebben op de toekomst van ons bedrijf.
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