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REQUIREMENT UNDERSTANDING: Understands business requirements clearly and converts them into structured test scenarios, ensuring proper coverage and defect documentation.
AUTOMATION: Partners to apply internal software deployment platform, methodologies and tools to automate the deployment process, ensuring smooth and reliable releases. Having automation test knowledge is a plus point. 
COLLABORATION: Coordinates cross functional team of product managers, designers, architects, and other engineers to help gather requirements and deliver resolutions that meet business needs and deliver cybersecurity goals.
TESTING & DEBUGGING: Performs functional and regression testing in Sales Cloud and Service Cloud; write and execute test cases based on business requirements and use basic SOQL for data validation.
CONTINUOUS IMPROVEMENT: Makes suggestions for improving the software development and deployment processes, and partners to implement the approved standards to improve efficiency and reliability.
DOCUMENTATION: Maintains comprehensive documentation for software applications, deployment processes and system configurations.
PRODUCTION SUPPORT & USER MANAGEMENT: Acts as a first responder by handling user onboarding, access management, and minor production issue fixes.
TECHNICAL SUPPORT (DATA LOAD): Manage data loading and data maintenance activities using Data Loader, Workbench, and Excel; Salesforce certification is a nice-to-have.