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Job Purpose and Impact

The SAP Process Lead will provide escalation support for SAP system and process questions and complete and review reporting and system upgrades and maintenance and provide and support for other team members. In this role, you will maximize SAP effectiveness and support the plant on all SAP related questions, processes, reporting and maintenance.

Key Accountabilities

• Provide support and serve as an escalation point for system and process questions and provide guidance and support for other team members. 
• Complete and review facility metrics reports from SAP and other systems. 
• Partner with the production team to ensure production schedule is created, entered and updated in a timely manner. 
• Oversee and prioritize open issues and close user gaps through the coordination and creation of refresher training, job aids, communications, policies, etc. 
• Develop and complete user testing, data validations and other activities related to system updates and maintenance. 
• Understand and adhere to all safety policies and procedures. 
• Participate throughout the life-cycle of transformation/implementation projects. 
• Verify accuracy of plant production, not limited to: monitor production inventory, process inventory, cycle counts adjustments, monitor & correct error reports, monitoring & correcting variance reports, monitoring accurate completion of process orders. 
• Have general knowledge in other functions, such as Operations, Supply Chain, Procurement, Finance, and FSQR. 
• Ability to be on-call for off-hour trouble shooting. 
• Use operational Health Metrics to monitor, not limited to: process order monitoring, inventory, receiving & shipping, recipes and BOM accuracy.  
• Assist other Functions with TCA movement: traceability exercises, risk position reporting, and STO (stock transfer order) Movements. 
• Training new End Users. 
• Address consistent underperformers with plant management to maintain accurate data in TCA. 
• Validate purchase order receipts. 
• Identify, record and advance Continuous Improvement opportunities, such as PPDS production scheduling, shrink reporting, OTIF inventory variances, CONC, Junk movement. 
• SAP implementation questions and develop/update training materials and manage knowledge library. 
• Other duties as assigned. 

Qualifications

Minimum Qualifications

• Ability to be on-call for off-hour troubleshooting during weekends and evenings   

• Proficiency in Microsoft skills

Preferred Qualifications

• SAP experience 

• Experience in facilitation and training