NIR Customer Support Specialist
Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life’s essentials, we enable businesses to grow, communities to prosper, and consumers to live well.
This position is in our specialized portfolio enterprise where we serve diverse businesses who support unique customers or markets, including animal nutrition and health, bioindustrial, road safety salt and Cargill joint ventures.
Job Purpose and Impact
NIR is a quick, accurate and sustainable way to obtain nutritional values to feed animals.
The NIR Customer Support Specialist will manage the portfolio of NIR clients mainly in Poland for now as part of a dynamic and innovative international team. In this position, you will advise our clients on NIR analyzes of raw materials, silage, and finished feeds, ensuring that all recommendations are followed.
You will also be involved in the promotion and implementation of our digital solutions linked to NIR.
We offer possibility to work remote 2 – 3 days per week after training period.
Key Accountabilities
- Digital Systems & Data Management»
- Own and manage digital tools used in feed formulation, raw material tracking, and quality control (e.g., ERP, LIMS, formulation software) together with animal production softwares data collection solutions.
- Ensure data integrity, accuracy, and consistency across systems (raw materials, formulations, batch records).
- Lead integration of lab data (e.g., NIR, wet chemistry)
- Nutritional quality
- Ingredient variability
- Production efficiency
- NIR Calibration & Digital Lab Support
- Own deployment and maintenance of NIR spectroscopy systems across sites.
- Lead calibration development, validation, and lifecycle management, including:
- Calibration updates based on ingredient shifts
- Local vs global model alignment
- Performance monitoring
- Ensure proper sample collection, reference analysis, and data curation for calibration robustness.
- Train plant and lab teams on NIR usage, instrument standardization, and troubleshooting.
- Monitor drift and instrument performance across multiple sites.
- Support decision-making by ensuring reliable real-time nutrient predictions.
- Promotion of our NIR offer to customers in cooperation with the Sales Department and.
- Digital Transformation & Innovation
- Lead or support digital transformation initiatives in feed mills and labs.
- Evaluate and implement new technologies:
- Collaborate with global digital teams and vendors to deploy scalable solutions.
- Identify opportunities to improve efficiency, reduce waste, and enhance sustainability using digital tools.
- Cross-functional Collaboration
- Work with:
- Nutritionists
- Quality control teams
- Procurement (raw material sourcing)
- Production teams
- Translate business needs into digital requirements (e.g., better ingredient characterization).
- Act as a bridge between technical lab teams and IT/digital teams.
Qualifications
MINIMUM QUALIFICATIONS
- Master’s degree in a related field (chemistry, quality control, agronomy or related fields with knowledge of animal nutrition) or/and equivalent experience.
- 3 years’ experience in NIR / Agriculture
- Very good skills in English – writing and speaking, Polish language native level
- Open to travel on business trips (travel range 30-50%) and active driving license (cat. B).
PREFERRED QUALIFICATIONS
- Experience in the field of NIR spectroscopy.
- Knowledge of ISO 12099 and ISO17025 standards.
- Knowledge in animal nutrition or related experience.
- Good communication during meetings with clients and internal teams.
- Proactive, organized and autonomous spirit
Benefits:
- Work in an international environment
- Life insurance
- Private healthcare
- My Benefits System
- Option to join the Employee Pension Plan (PPE)
- Meal voucher
Our Offer
We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.
Interested? Then make sure to send us your CV and cover letter in English today:
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