FSQR Customer Relation Specialist - Itumbiara/GO
Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life’s essentials, we enable businesses to grow, communities to prosper, and consumers to live well.
This position is in our Food Enterprise where we are committed to serving food manufacturers, food service customers, and retailers with a complete range of innovative ingredients and branded products. Our portfolio includes poultry, beef, egg, alternative protein, salt, oils, starches, sweeteners, cocoa and chocolate.
Position placed in Itumbiara - Goiás / Brazil - On Site
Job Purpose and Impact
The FSQR Customer Relation Specialist will support team members in the region with food safety and quality issues. In this role, you will collaborate with customers, regulators, suppliers and other key internal and external partners to resolve issues and step in during incident management practices, assist facilities in the maintenance and execution of the food safety management system, document management, complaint management and trending and all compliance requirements. You will be responsible for providing specialized knowledge of specific segments of our quality systems and plant processes, specific product line knowledge, computer systems and other needed focus areas for our customers and collaborate with internal and external teams to address customer requirements and concerns regarding product safety, quality and regulatory compliance.
Key Accountabilities
- Develop and lead the implementation of key food safety management system programs such as management of change and critical food safety tasks.
- Support development of product line strategies around customer food, safety, quality and regulatory support, including customer incidents, service level agreements, new and increasing customer demands and specific product line trends.
- Collaborate with plant managers and other facility leaders within a region to build an effective safety and quality culture and drive focus on corrective preventative action implementation and a customer focused organization.
- Define the company's customer complaint tracking and trending program to ensure proper complaint follow up and ensure that high priority complaints are dealt with urgently.
- Liaison for customers, sales staff and production operations team regarding product safety, quality and regulatory compliance and company products and processes.
- Independently handle complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff.
- Other duties as assigned.
Qualifications
Minimum Qualifications
- Bachelor’s degree in a related field or equivalent experience.
- Advanced English proficiency.
- Strong analytical skills with the ability to interpret data, identify trends, and develop sampling plans.
- Strong background in Food Safety, Quality and Regulatory (FSQR) or quality-related roles within the food industry.
- Advanced Microsoft Office skills.
- Strong negotiation and influencing skills.
Preferred Qualifications
- Project management skills.
- Knowledge of food contaminants and contaminant risk management in food manufacturing environments.
- Strong stakeholder management and relationship-building skills, with the ability to collaborate across multiple functions and external partners.
- Experience with food manufacturing environments. #LI-Onsite #LI-AC7
At Cargill, everyone matters. Cargill is committed to creating and maintaining an inclusive and diverse work environment where everyone is treated with dignity and respect. In alignment with our Guiding Principles, Cargill prohibits discrimination and harassment against any person or candidate based on race, ethnicity, color, religion, nationality, ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, disability, pregnancy, genetic information, marital status, family status, country of origin, union affiliation, or any other status protected by law. Cargill also complies with all applicable national and local laws and regulations regarding discrimination and employment.
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