Customer Service Associate Specialist
Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life’s essentials, we enable businesses to grow, communities to prosper, and consumers to live well.
This position is in our Food Enterprise where we are committed to serving food manufacturers, food service customers, and retailers with a complete range of innovative ingredients and branded products. Our portfolio includes poultry, beef, egg, alternative protein, salt, oils, starches, sweeteners, cocoa and chocolate.
Job Purpose and Impact
The Customer Service Associate Specialist, will administer routine customer facing order management activities. In this role, you will use your basic understanding of customer service practices and procedures to help execute well established customer service activities for basic and middle service level customers. You will contribute to an increased level of transparency, communication and responsiveness with our customers.
Key Accountabilities
- Receive and process straightforward customer orders across multiple platforms following standard procedures.
- Receive and process low complexity change requests following defined policies and procedures.
- Explain basic information and inform customers about order status, invoices, contract balances and other information needed to complete an order.
- Initiates and supports non-conformance inquiries to ensure thorough evaluation, resolution, and identification of corrective actions.
- Serves as the primary contact for customers regarding export shipments, providing clear communication, timely updates, and effective issue resolution to ensure smooth delivery of international orders
- Understands and adheres to export and international trade compliance regulations, ensuring alignment with both domestic and foreign government laws and customs requirements.
- Manages the full export order cycle for shipments from the U.S. and Canada, including order processing, coordination with the transportation team, regulatory compliance, and documentation verification for seamless customs clearance.
- Process standard document requests and some ad hoc requests of higher complexity from customers and confirm final shipping and quality documentation and specifications to customer.
- Escalate undocumented issues that are not commonly defined or known to higher level staff.
- Proactively identify risks and opportunities to improve the order management processes.
- Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
- Other duties as assigned
Qualifications
Minimum Qualifications
- Bachelor's degree in a related field or equivalent experience
Position Details
Location: Miami, FL
Schedule: Monday to Friday | 8:00am- 5:00pm (Flexible) | overtime as required | Hybrid
Posting type: Internal & External
*Bonus eligible*
Relocation assistance is not provided for this role
The business will not sponsor applicants for work visas for this position
Relocation assistance is not provided for this role
The business will not sponsor applicants for work visas for this position
Equal Opportunity Employer, including Disability/Vet
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