Customer Operations Specialist - ID
Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life’s essentials, we enable businesses to grow, communities to prosper, and consumers to live well.
This position is in our Food Enterprise where we are committed to serving food manufacturers, food service customers, and retailers with a complete range of innovative ingredients and branded products. Our portfolio includes poultry, beef, egg, alternative protein, salt, oils, starches, sweeteners, cocoa and chocolate.
Job Purpose and Impact
The Customer Operations Specialist - ID will support a moderate scale of customer service activities across domestic and export market. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.
Key Accountabilities
- Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
- Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
- Execute customer service strategies.
- Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
- Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
- Other duties as assigned
Qualifications
- Bachelor’s degree with a minimum of 3 years of relevant experience in Customer Service/Customer Operations/Supply Chain, or a related field.
- Proficient in using enterprise resource planning (ERP) systems, with specific experience in SAP preferred.
- Experience in leveraging AI, digital tools, and automation to improve productivity andways of working.
- Demonstrates strong integrity, accountability, and professionalism.
- Proven ability to work effectively in a fast-paced and dynamic environment with strong cross-functional collaboration.
- Flexible and responsive in managing urgent business issues, including support outside regular working hours when required.
- Strong critical-thinking and problem-solving skills, with an ownership mindset and bias for action.
- Demonstrates a strong customer focus, with the ability to understand customer needs and drive effective solutions.
- Experience in managing teams in a highly dynamic environment would be an advantage.
Equal Opportunity Employer, including Disability/Vet
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