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Job Purpose and Impact

• The Manager, Application Development role sets goals and drives operational results for a team focused on governance, risk, and compliance (GRC) within enterprise applications. This position oversees the implementation and integration of security solutions such as Onapsis and Security Bridge, ensuring robust protection of ERP systems. The role coordinates internal and external audits, manages vulnerability assessment tools, and enforces security standards to maintain compliance and mitigate risk. By leading testing, configuration, and support activities, this position ensures secure, stable, and timely deployment of application updates and controls. Additionally, the role is responsible for monitoring and reporting the organization’s security posture to leadership, providing visibility into risks and compliance status.

Key Accountabilities

• APPLICATION CONFIGURATION MANAGEMENT: Coordinates and builds application configurations to meet user and business requirements while identifying improvements to complex application support processes and procedures.
• APPLICATION DEVELOPMENT & DEPLOYMENT: Leads the team to perform basic to advanced and complex programming, configuration, testing and deployment of fixes or updates for application version releases.
• USER COMMUNICATION & SUPPORT: Acts as key point of contact with users to respond to application support requests and needs and prioritizes enhancements.
• APPLICATION SUPPORT: Supervises day to day technical application support activities to deliver on business outcomes.
• STAKEHOLDER MANAGEMENT: Coaches the team and partners with multi-functional teams, including developers, product managers and business partners to ensure configurations align with standards and project goals.
• INCIDENT & REQUEST MANAGEMENT: Conducts prioritization of incoming incident tickets and user requests.
• VENDOR MANAGEMENT: Maintains positive relationships with software vendors and negotiates complex contracts.
• PERFORMANCE MONITORING: Guides the performance of configured applications and recommends adjustments to improve efficiency and effectiveness.
• APPLICATION PROCESSES & PROCEDURES: Ensures and guides the implementation of improvements for application specific support processes and procedures.
• TEAM MANAGEMENT: Manages team members to achieve the organization's goals, by ensuring productivity, communicating performance expectations, creating goal alignment, giving and seeking feedback, providing coaching, measuring progress and holding people accountable, supporting employee development, recognizing achievement and lessons learned, and developing enabling conditions for talent to thrive in an inclusive team culture.

Qualifications

• Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience.
• Preferred experience with GRC within enterprise applications, SAP Security and tools such as Onapsis and Security Bridge.