Skip to main content

At Cargill, we care about your safety and want your job search experience to be a positive one. Unfortunately, there are scams out there where individuals pretend to be Cargill recruiters to try and collect personal information or request payment. Please know that Cargill will never ask you for money during the hiring process, and in most cases, we only accept applications through our official careers site, with the exception of some roles in our production plants. If something doesn't feel right or you have questions, don't hesitate to contact us. To learn more, visit our Notice on Fraudulent Job Offers.

Sr. Professional, Operations

Apply Now
Job ID 321900 Date posted 02/23/2026 Location : Atlanta, Georgia Category  DIGITAL TECHNOLOGY AND DATA (DT&D) Job Status  Salaried Full Time

Cargill is committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. Sitting at the heart of the supply chain, we partner with farmers and customers to source, make and deliver products that are vital for living. 
Our 155,000 team members innovate with purpose, providing customers with life’s essentials so businesses can grow, communities prosper, and consumers live well. With over 160 years of experience as a family company, we look ahead while remaining true to our values. We put people first. We reach higher. We do the right thing—today and for generations to come.

Job Purpose and Impact

  • The Global Voice Engineer / UC & Cloud Voice Lead owns the enterprise voice ecosystem worldwide—driving strategy, architecture, and operational excellence across Microsoft Teams Phone, hybrid voice, legacy PBX environments, carrier services, and cloud contact center platforms. This role ensures global voice services are scalable, resilient, secure, cost‑effective, and aligned to business priorities, enabling collaboration and digital transformation across corporate and manufacturing environments.

Key Accountabilities

Strategy, Architecture & Global Platform Ownership

  • Build and maintain a strategic vision and roadmap for all enterprise voice platforms globally, aligning technology direction with business objectives.
  • Ensure scalability, resilience, and integration across Microsoft Teams, PBX systems, contact center solutions, paging/analog systems, and emerging technologies to support global operations and transformation.
  • Define global standards for dial plans, numbering, routing, survivability, security, monitoring, and operational runbooks.

Microsoft Teams Phone / Cloud Voice Engineering

  • Lead the design, deployment, and operations of Microsoft Teams Phone, including policies, voice routing, dial plans, call queues, auto attendants, and governance.
  • Lead implementation and ongoing management of Direct Routing and Session Border Controllers (SBCs) (e.g., AudioCodes/Ribbon), including high availability, certificate lifecycle, SIP normalization, and security hardening.
  • Drive call quality optimization using CQD/analytics and network readiness practices (QoS, WAN optimization, media flow diagnostics).

PBX Modernization & Cloud Migration

  • Develop and execute cloud migration strategies for legacy PBX systems (e.g., Avaya, Nortel, Cisco UC) transitioning to cloud telephony and Teams Phone.
  • Lead the migration strategy off legacy copper circuits, partnering with carriers and internal stakeholders to modernize connectivity and reduce technical debt.

Analog, Paging & Manufacturing/Plant Resiliency

  • Manage AudioCodes MediaPack analog gateways, consolidating analog endpoints (phones, fax, elevators, alarms, paging adapters) and reducing footprint where feasible.

Compliance Recording & Regulated Environments

  • Design and implement compliance recording solutions (e.g., SmartTap 360) for regulated use cases, including policy alignment, retention, and operational support.

Contact Center (Five9) & CRM Integrations

  • Configure, manage, and optimize Five9 Cloud Contact Center, including integration with Salesforce and enterprise call routing strategies.

Numbering, Toll‑Free, and E911 (Emergency Services)

  • Oversee global toll‑free number provisioning and management, including number inventory controls and lifecycle processes.
  • Collaborate with vendors to configure Enhanced 911 (E911) services (e.g., Intrado), including LIS, ELIN/DID inventories, location mapping, and emergency policies.

Delivery, Automation, and Vendor Management

    • Lead telephony projects end‑to‑end using Agile methodologies, partnering with network, security, identity, and business teams.
    • Manage third‑party vendors and enforce SLAs, ensuring quality delivery, timely resolution, and strong governance.

Qualifications

  • Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience.

Equal Opportunity Employer, including Disability/Vet.

Apply Now

LinkedIn Job Matcher

Find where you fit in at Cargill. Log in to connect your LinkedIn profile and we’ll use your skills and experience to search the jobs that might be right for you.

Find Your Match

Our
stories

Learn how our purpose drives everything we do.

Learn More (Sustainable Coco)

Diversity,
Equity
& Inclusion

Our inclusive culture helps us shape the future of the world.

Learn More (Inclusion & Diversity)

Our Annual Report

Read Cargill’s Annual Report to see how we’re helping transform food and agriculture to build a food-secure world.

Learn More (Annual Report)

View All of Our Available Opportunities

Thrive

At Cargill, everyone matters and everyone counts. Cargill is committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. As such and in alignment with our Guiding Principles, Cargill’s long-standing equal employment opportunity policy prohibits discrimination and harassment against any employee or applicant based on race, ethnicity, color, religion, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, disability, pregnancy, genetic information, marital status, family status, citizenship status, veteran status, military status, union affiliation, or any other status protected by law.

Cargill also complies with all applicable national and local laws and regulations pertaining to non-discrimination and employment.

Notice to Recruiters and Staffing Agencies: Cargill, Inc. and subsidiaries (“Cargill”) have an internal recruiting department. Please review this notice.

US Employment Resources: Equal Opportunity Employer, including Disability/Vet.

How to request a reasonable accommodation | Read about Federal equal employment opportunity laws (PDF) and the supplement (PDF) | Pay Transparency (PDF).

Cargill is a E-Verify Employer, see here for E-Verify participation information.

Canada Employment Resources: Cargill is an equal opportunity employer and committed to providing accommodation to our job applicants with disabilities. How to request a reasonable accommodation.

Protect yourself against recruitment fraud. We are aware that unauthorized individuals may have posed as Cargill recruiters, made contact about job opportunities, and extended job offers via text message, instant message or chat rooms. It’s also possible that job boards may have indicated rates of pay or list other employment terms not approved, endorsed or authorized by Cargill. To ensure a job posting and its full content are legitimate, note that it must be listed on one of Cargill’s official websites: https://www.cargill.com/ or https://careers.cargill.com/. Learn how to protect yourself from recruitment fraud.

© 2026 Cargill, Incorporated. All Rights Reserved.