Sr. Professional, Operations
Cargill is committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. Sitting at the heart of the supply chain, we partner with farmers and customers to source, make and deliver products that are vital for living.
Our 155,000 team members innovate with purpose, providing customers with life’s essentials so businesses can grow, communities prosper, and consumers live well. With over 160 years of experience as a family company, we look ahead while remaining true to our values. We put people first. We reach higher. We do the right thing—today and for generations to come.
Job Purpose and Impact
- The Global Voice Engineer / UC & Cloud Voice Lead owns the enterprise voice ecosystem worldwide—driving strategy, architecture, and operational excellence across Microsoft Teams Phone, hybrid voice, legacy PBX environments, carrier services, and cloud contact center platforms. This role ensures global voice services are scalable, resilient, secure, cost‑effective, and aligned to business priorities, enabling collaboration and digital transformation across corporate and manufacturing environments.
Key Accountabilities
Strategy, Architecture & Global Platform Ownership
- Build and maintain a strategic vision and roadmap for all enterprise voice platforms globally, aligning technology direction with business objectives.
- Ensure scalability, resilience, and integration across Microsoft Teams, PBX systems, contact center solutions, paging/analog systems, and emerging technologies to support global operations and transformation.
- Define global standards for dial plans, numbering, routing, survivability, security, monitoring, and operational runbooks.
Microsoft Teams Phone / Cloud Voice Engineering
- Lead the design, deployment, and operations of Microsoft Teams Phone, including policies, voice routing, dial plans, call queues, auto attendants, and governance.
- Lead implementation and ongoing management of Direct Routing and Session Border Controllers (SBCs) (e.g., AudioCodes/Ribbon), including high availability, certificate lifecycle, SIP normalization, and security hardening.
- Drive call quality optimization using CQD/analytics and network readiness practices (QoS, WAN optimization, media flow diagnostics).
PBX Modernization & Cloud Migration
- Develop and execute cloud migration strategies for legacy PBX systems (e.g., Avaya, Nortel, Cisco UC) transitioning to cloud telephony and Teams Phone.
- Lead the migration strategy off legacy copper circuits, partnering with carriers and internal stakeholders to modernize connectivity and reduce technical debt.
Analog, Paging & Manufacturing/Plant Resiliency
- Manage AudioCodes MediaPack analog gateways, consolidating analog endpoints (phones, fax, elevators, alarms, paging adapters) and reducing footprint where feasible.
Compliance Recording & Regulated Environments
- Design and implement compliance recording solutions (e.g., SmartTap 360) for regulated use cases, including policy alignment, retention, and operational support.
Contact Center (Five9) & CRM Integrations
- Configure, manage, and optimize Five9 Cloud Contact Center, including integration with Salesforce and enterprise call routing strategies.
Numbering, Toll‑Free, and E911 (Emergency Services)
- Oversee global toll‑free number provisioning and management, including number inventory controls and lifecycle processes.
- Collaborate with vendors to configure Enhanced 911 (E911) services (e.g., Intrado), including LIS, ELIN/DID inventories, location mapping, and emergency policies.
Delivery, Automation, and Vendor Management
- Lead telephony projects end‑to‑end using Agile methodologies, partnering with network, security, identity, and business teams.
- Manage third‑party vendors and enforce SLAs, ensuring quality delivery, timely resolution, and strong governance.
Qualifications
- Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience.
Equal Opportunity Employer, including Disability/Vet.
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Cacao sustentable
El Compromiso de Cacao de Cargill se compromete a garantizar un sector de cacao que pueda progresar para las generaciones futuras.
Diversidad, Equidad e Inclusión
Nuestra cultura de inclusión nos ayuda a darle forma al futuro del mundo.
Nuestro Informe
Annual
Lee el Informe Anual de Cargill para conocer cómo estamos ayudando a transformar la alimentación y la agricultura para construir un mundo con seguridad alimentaria.