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Customer Experience Specialist

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Job ID 291432 Date posted 04/28/2024 Location : City of Taguig, Philippines Category  SUPPLY CHAIN MANAGEMENT

Job Purpose and Impact

The Customer Experience Specialist, will support a moderate scale of customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.

Key Accountabilities

  • Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
  • Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
  • Execute customer service strategies.
  • Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
  • Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
  • Other duties as assigned

Qualifications

Minimum Qualifications

  • Bachelor's degree in a related field or equivalent experience
  • With experience in order management for a manufacturing company and handling key account clients. 
  • Willing to be based in BGC, Taguig
  • Other minimum qualifications may apply
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