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Job Purpose and Impact

The Commercial Excellence & Digital Customer Experience Leader will serve as a leaders’ counselor, directing, advising and making decisions on information technology activities for a large team, with a medium to large portfolio of solutions and services. In this role, you will lead and direct professionals and indirect staff for processes, data and solutions.

You will partner with business leaders to deliver commercial value and expected to deeply understand and remain curious on our business models and commercial ecosystems. This will help design strategies that deliver enhanced value to customers and Cargill. By connecting with commercial leaders and business stakeholders to share insights up, down, and across the organization, the role will elevate awareness of pain points or execution obstacles by candidly and constructively sharing observations and aligning a path forward.

The role is also expected to role model change to foster customer-driven mindsets and skillsets. You will challenge perceived limitations by introducing and experimenting with best practices from the Commercial Excellence Center of Excellence (CE COE), other Cargill business segments, or external benchmarks. You will ensure program. project, and product management are in place to deliver expected results and partner with global cross-functional teams to develop and prioritize business roadmaps, project and/or product plans, and evaluate technology trends for Commercial Excellence and Digital Customer Experience technology opportunities. 

You will be responsible for centralized commercial digital technology (e.g. sales enablement, Configure Price Quote (CPQ), marketing, digital customer experience) products and platforms. You will also define strategy and empower execution for commercial digital products differentiated in Cargill business segments. This role will be instrumental in driving the success of our commercial technology solutions for all business units and understanding where there is differentiated value to be specifically executed to an individual business segment.

Key Accountabilities

• Review and approve the prioritized list of IT projects within a medium to large portfolio of projects.
• Provide thought leadership and direction to govern and monitor integration across processes, technology and data.
• Provide thought leadership and direction to develop the global department strategy for a moderate subset of our organization.
• You will provide strategic leadership, development and talent management for direct reports and their organization, which may include forecasting resource needs, recruiting, hiring, performance management, training and budgeting. You will also coordinate subordinate managers and supervisors in selecting staff to align with current and future needs of the organization.

Qualifications

Minimum Qualification

• Bachelor’s degree in a related field or equivalent experience
• Minimum of eight years of related work experience, five years of supervisory experience

Preferred Qualifications

• Experience building strong external relations with industry leading peer companies on standard process sharing.
• Ability to make connections between disparate inputs that are connected.
• Demonstrated ability to connect disparate parts of the organization utilizing past experiences in business process thinking across complex business processes 
• Prior demonstrated ability in understanding and optimizing the entire customer journey across a highly complex and sometimes fragmented customer ecosystem
• Demonstrated ability to translate complex technical issues into non-technical language for the appropriate audience and help leaders to make appropriate trade-offs on behalf of the business.
• Demonstrated skill for driving  optimal designs and experiences – fanatical devotion to reducing friction in customer experiences and business processes.
• Proven track record of leading global multi-functional teams to implement business platforms and applications and delivering an aggressive set of objectives.