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Customer Value Specialist

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Job ID 285714 Date posted 09/25/2024 Location : Mouscron, Belgium Category  FOOD SAFETY QUALITY & REGULATORY

Job Purpose and Impact

The Customer Value Specialist establishes quality standards for products and processes and suggests modifications intended to prevent defects in components or final products. We seek a professional with the interpersonal skills to collaborate with internal and external multifunctional teams to address customer requirements and concerns and identify and mitigate quality risks.

Key Accountabilities

  • Handle customer requirements, concerns and complaints ensuring proper prioritization and follow up.
  • Conduct root cause analysis for defects, nonconformities or other quality failures, respond to customer complaints and provide guidance.
  • Develop and lead the implementation of key food safety management system programs and critical food safety tasks.
  • Provide continuous improvement support for operations and other functional areas as needed.
  • Design and deliver food safety and quality related training internal and external stakeholders to improve awareness and quality capacity.
  • Ensure compliance with quality standards.
  • Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.
  • Lead customer audits or related visits and promote stakeholder communication.
  • Other duties as assigned

Qualifications

Minimum Qualifications

  • Bachelor's degree in a related field or equivalent experience

  • Excellent verbal and written English communication skills.

  • Minimum of two years of related work experience

  • Other minimum qualifications may apply

Preferred Qualifications

  • Three years experience in food industry.
  • Good knowledge of Good Manufacturing Practice (GMP), Hazard Analysis Critical Control Point (HACCP), International Organization for Standardization (ISO)9001: 2000, ISO14001 and Occupational Health and Safety Assessment Series 18001 and food safety.
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