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Job Purpose and Impact

The Customer Service Representative will provide high quality customer service consistent with Cargill aspirations for local customers and timely and accurately manage purchase orders, warehousing and importation of a range of food ingredient products.

Key Accountabilities

• Assists with the development of key and strategic accounts by building relationships.
• Primary point of contact for order management, order status and issue resolution. Enters new orders, enters delivery requirements, makes changes to existing orders, confirms product and delivery availability and manages customer concerns regarding delivery of the order. Accountable for being “on-call” as customer needs require.
• Point of contact between Cargill Food Ingredients and our logistics service providers for all customer needs, local shipments and documentation requirements. Including customs clearance agents, transport companies and warehouse requirements.
• Point of contact for offshore Cargill business units supplying ingredients to Cargill Food Ingredients.
• Manage warehouse inventory according to material resource plan as provided by the Regional Sales Manager.
• Assist with stocktakes and ensure inventory reconciliation complete and accurate.
• Liaise with Accounts department and ensure all data entry and reconciliations are accurate for month ends and year ends.
• Provide the Regional Sales Manager with daily, weekly and monthly updates and reports on sales and purchase order movements.

Qualifications

Minimum Qualifications

• Strong integrity and moral principles that are aligned with Cargill’s Guiding Principles; consistently does what one says one will do.
• Ability to build relationships with customers and suppliers, understand their requirements and provide solutions.
• More than 3 years work experience in imported trade, customer service, sales and purchase order processing.
• Previous experience in a logistics or freight forwarding background.
• Experience in food industry and basic understanding of food quality standards and regulations.
• Practical knowledge of import shipping, customs and wharf clearance documentation and procedures.
• Excellent ability in Microsoft Office applications, especially Word and Excel and general computer knowledge and skills.