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Job Purpose and Impact

The CTC Collector Analyst Jr. will assist in handling order and trade settlement to cash activities and assist in processing new customer data and maintenance. In this role, you will invoice and bill, perform cash applications and handle customer credits, collections and dispute management and other period end close processing.

Key Accountabilities

•    Analyze and identify a required actions to collect outstanding balances.
•    Participate in performing new business migration activities and processes.
•    Nurture relationships with peers and colleagues and participate in special projects to drive efficiency.
•    Identify payment behaviors y drive actions to keep customer as current as possible
•    Work on Root Cause Analysis to prevent issues from reocurring
•    Execute daily strategy to prevent balances hitting the BDR
•    Foster relationships with senior staff and handle queries in a timely manner.
•    Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
•    Other duties as assigned
#LI-CC3 #LI-Hybrid

Qualifications

Required  

•    Demonstrated background in Collections activities or equivalent experience 
•    Bachelor's degree preferred or studies in progress in a related field 
•    English level (C1)  (To be evaluated)
•    Advanced Excel proficiency 

Preferred 

•    One year previous experience in similar positions 
•    Previous experience preferably in Shared Service Center.
•    Experience with data processes for enterprise resource planning (ERP JDE/SAP) system. 
•    Demonstrated proficiency in Microsoft Office (Word, Power Point).