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Protect yourself against recruitment fraud. We are aware that unauthorized individuals may have posed as Cargill recruiters, made contact about job opportunities, and extended job offers via text message, instant message or chat rooms. To ensure a job posting is legitimate, it must be listed on the Cargill.com/Careers website. Learn how to protect yourself from recruitment fraud.

Customer Care Representative

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Job ID 304537 Date posted 02/18/2025 Location : Wichita, Kansas | Saint Clair, Michigan | Wayzata, Minnesota Category  SUPPLY CHAIN MANAGEMENT Job Status  Hourly Full Time

Cargill’s size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe, responsible and sustainable way. We are a family company providing food, ingredients, agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials — from eggs to edible oils, salt to skincare, feed to alternative fuel. Our 160,000 colleagues, operating in 70 countries, make essential products that touch billions of lives each day. Join us and reach your higher purpose at Cargill.

Job Purpose and Impact


The Customer Care Representative will support customer service activities for a single team. In this role, you will handle order and account management for customers including but not limited to optimizing and monitoring shipping and returns, such as processing complex orders from customers and resolving order or delivery issues.

Key Accountabilities

  • Maintain multiple systems and relationships that meet customer requests, as well as other databases related to order and account management.
  • Inform customers about order status, documentation and other information needed to complete the inquiry.
  • Execute strategies to drive efficiencies and enhance customer experience. 
  • Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
  • Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
  • Other duties as assigned

#LI-CF1  #fgb #themuse

Qualifications


Minimum Qualifications

  • Bachelor’s degree in a related field or equivalent experience
  • Basic computer skills, including proficiency in Microsoft Office 


Preferred Qualifications

  • SAP experience 
  • Salesforce experience 

Position Information

  • This a hybrid position located in Wichita, Kansas,  Saint Clair, Michigan or Wayzata, Minnesota
  • Relocation assistance will not be provided for this position. 

Equal Opportunity Employer, including Disability/Vet.

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At Cargill, everyone matters and everyone counts. Cargill is committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. As such and in alignment with our Guiding Principles, Cargill’s long-standing equal employment opportunity policy prohibits discrimination and harassment against any employee or applicant based on race, ethnicity, color, religion, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, disability, pregnancy, genetic information, marital status, family status, citizenship status, veteran status, military status, union affiliation, or any other status protected by law.

Cargill also complies with all applicable national and local laws and regulations pertaining to non-discrimination and employment.

Notice to Recruiters and Staffing Agencies: Cargill, Inc. and subsidiaries (“Cargill”) have an internal recruiting department. Please review this notice.

US Employment Resources: Equal Opportunity Employer, including Disability/Vet.

How to request a reasonable accommodation | Read about Federal equal employment opportunity laws (PDF) and the supplement (PDF) | Pay Transparency (PDF).

Cargill is a E-Verify Employer, see here for E-Verify participation information.

Canada Employment Resources: Cargill is an equal opportunity employer and committed to providing accommodation to our job applicants with disabilities. How to request a reasonable accommodation.

Protect yourself against recruitment fraud. We are aware that unauthorized individuals may have posed as Cargill recruiters, made contact about job opportunities, and extended job offers via text message, instant message or chat rooms. To ensure a job posting is legitimate, it must be listed on the Cargill.com/Careers website. Learn how to protect yourself from recruitment fraud.

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