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Job Purpose and Impact

The Supervisor II is a critical part of the Digital Technology and Data team, working closely with Commercial Leaders and Engineering professionals. This role will manage a team of software engineers and align our technology with go-to-market strategies that drive meaningful business outcomes. This role is also critical to ensure that our team members build meaningful careers and are fully enable in our digital product model.

Key Accountabilities

• SOFTWARE ENGINEERING MANAGEMENT: Coordinates, builds and configures software to meet user and business requirements while identifying improvements to complex application support processes and procedures. 
• APPLICATION DEVELOPMENT & DEPLOYMENT: Leads the team to perform basic to advanced and complex programming, configuration, testing and deployment of fixes or updates for application version releases. 
• USER COMMUNICATION & SUPPORT: Acts as key point of contact with users to respond to application support requests and needs and prioritizes enhancements. 
• APPLICATION SUPPORT: Supervises day-to-day technical application support activities to deliver on business outcomes. 
• STAKEHOLDER MANAGEMENT: Coaches the team and partners with multi-functional teams, including developers, product managers and business partners to ensure configurations align with standards and project goals. 
• INCIDENT & REQUEST MANAGEMENT: Conducts prioritization of incoming incident tickets and user requests. 
• VENDOR MANAGEMENT: Maintains positive relationships with software vendors and negotiates complex contracts. 
• PERFORMANCE MONITORING: Guides the performance of configured applications and recommends adjustments to improve efficiency and effectiveness. 
• APPLICATION PROCESSES & PROCEDURES: Ensures and guides the implementation of improvements for application specific support processes and procedures. 
• TEAM MANAGEMENT: Manages team members to achieve the organization's goals, by ensuring productivity, communicating performance expectations, creating goal alignment, giving and seeking feedback, providing coaching, measuring progress and holding people accountable, supporting employee development, recognizing achievement and lessons learned, and developing enabling conditions for talent to thrive in an inclusive team culture. 

Qualifications

Required:

• Have a Bachelor's degree with minimum 12 years of professional experience.
• Proven experience in Managing or Engineering Global Digital Products
• Experienced engineering solutions that integrate ERP / CRM / DXP products
• Experience Leading (direct or indirect) a team of Engineers and/or Consultants
• Demonstrated experience managing complex stakeholder requirements.

Preferred:

• Salesforce Experience - Sales Cloud, Service Cloud, Marketing Cloud, Agentforce, Data 360, Digital Wallet, Headless CRM
• Agentic Enablement - Prompt Engineering, Consumption Forecasting, Data Foundations and Orchestration