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PURPOSE

The CTC Credit & Collections Analyst job implements the end to end accounts payable or accounts receivable processes to ensure accurate, efficient and compliant credit process support, financial transactions and cash flow management. With limited supervision, this job maintains financial records, analyzes billing data, generates invoices or verifies and processes invoices. This job works closely with internal cross functional teams to improve billing or invoicing operations and delivers excellent customer service externally.

ESSENTIAL FUNCTIONS

• DISCREPANCY RESOLUTION: Investigates and resolves moderately complex billing or invoicing discrepancies by analyzing billing or invoicing data, communicating with internal cross functional teams and external customers or suppliers, and making necessary corrections.
• DOCUMENTATION: Maintains accuracy and completeness of billing or invoicing records by conducting regular audits and reconciliations.
• RECORDS MAINTENANCE: Maintains financial records related to credit mitigations, accounts payable or accounts receivable processes, assuring compliance with applicable policies, procedures and regulatory requirements.
• COLLABORATION: Collaborates with cross functional teams to verify billing or invoicing information and ensure timely and accurate processing of customer or supplier payments.
• REPORT GENERATION: Prepares and distributes financial reports related to accounts payable or accounts receivable to support informed decision making on billing or invoicing matters.
• CONTINUOUS IMPROVEMENT: Implements policies and procedures to improve the efficiency and effectiveness of the accounts payable or accounts receivable processes.
• INDUSTRY EXPERTISE: Stays abreast of industry trends, regulatory changes and emerging best in class industry standards in accounts payable or accounts receivable processes, proposing necessary updates and improvements.

QUALIFICATIONS

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
• Previous experience in Accounts Payable or Accounts Receivable processes.
• Hands-on experience with billing, credit and collection analysis, reconciliations, and discrepancy resolution.
• Excellent negotiation and conflict resolution skills.
• Customer service experience with internal and external stakeholders.
• Proficiency in ERP systems (NIS, SAP or similar).
• Advanced Excel skills (data analysis, reporting).
• Knowledge of compliance policies and internal controls.
• Intermediate to advanced English (required for global communication).

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