CTC Collection Specialist
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Job Purpose
The Collections Sr. Analyst processes moderately complex accounts receivable transactions and collects on cash due to the organization, supporting the timely and accurate collection of funds while maintaining positive customer relationships. With limited supervision, this job optimizes cash flow and reduces delinquencies by working with internal teams and external customers to resolve issues and collect outstanding payments. This job also provides inputs to identify potential collections risks and handles the accounts receivables ledger
Key Accountabilities
ACCOUNT COLLECTIONS: Implements the collections process, including monitoring and following up on overdue accounts, contacting customers for payment, and resolving payment discrepancies.
CUSTOMER ANALYSIS: Analyzes customer accounts to identify delinquencies, payment trends, and potential credit risks.
PAYMENT NEGOTIATION: Negotiates payment plans and settlements with customers, ensuring compliance with organizational policies and standards.
REPORTING: Generates timely and accurate reports on collections and accounts receivable activities to distribute to cross-functional teams.
RELATIONSHIP MANAGEMENT: Maintains positive working relationships with customers and cross-functional teams to enable efficient collaboration.
CONTINUOUS IMPROVEMENT: Identifies opportunities for process improvements and partners to develop innovative solutions to improve collections efficiency.
INDUSTRY EXPERTISE: Stays updated on industry trends, regulations, and best-in-class industry standards related to collections, ensuring compliance and driving innovation.
MANAGE KEY/LARGE ACCOUNTS: Responsible for managing key and large accounts, ensuring timely collection efforts based on collections strategy and business requirements.
ESCALATION PATH: Ensures the proper escalation path is followed for all material past due exposures.
ROOT CAUSE ANALYSIS: Applies critical thinking and analytical skills to evaluate opportunities within the portfolio, driving proactive conversations with key stakeholders for root cause resolutions. #LI-JG3 #LI-Hybrid
Qualifications
Minimum
- Minimum of 3 years of relevant work experience.
- Advanced English skills
- Advanced Excel skills.
Preferred
- Experience with data processes for enterprise resource planning (ERP JDE/SAP) system.
At Cargill, everyone matters and everyone counts. Cargill is committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. As such and in alignment with our Guiding Principles, Cargill's long-standing equal employment opportunity policy prohibits discrimination and harassment against any employee or applicant based on race, ethnicity, color, religion, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, disability, pregnancy, genetic information, marital status, family status, citizenship status, veteran status, military status, union affiliation, or any other status protected by law. Cargill also complies with all applicable national and local laws and regulations pertaining to non-discrimination and employment.
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