Customer Service Generalist - Customer Facing (1-year fixed-term contract)
Cargill’s size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe, responsible and sustainable way.
Cargill is a family company providing food, ingredients, agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials — from eggs to edible oils, salt to skincare, feed to alternative fuel. Our 160,000 colleagues, operating in 70 countries, make essential products that touch billions of lives each day. Join us and reach your higher purpose at Cargill.
This position is in Cargill’s food and bioindustrial business, where manufacturers, retailers, and foodservice companies rely on us to consistently deliver the products and services they need, and use our technical expertise and market knowledge to develop innovative products.
Job Purpose and Impact
The Customer Service Generalist – Customer Facing will administer routine customer facing order management activities. In this role, you will use your basic understanding of customer service practices and procedures to help execute well established customer service activities for basic and middle service level customers. You will contribute to an increased level of transparency, communication and responsiveness with the company's customers.
Key Accountabilities
Receive and process straightforward customer orders across multiple platforms following standard procedures.
Receive and process low complexity change requests following defined policies and procedures.
Explain basic information and inform customers about order status, invoices, contract balances and other information needed to complete an order.
Process standard document requests and some ad hoc requests of higher complexity from customers and confirm final shipping and quality documentation and specifications to customer.
Escalate undocumented issues that are not commonly defined or known to higher level staff.
Proactively identify risks and opportunities to improve the order management processes.
Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
Other duties as assigned
Qualifications
Minimum Qualifications
Bachelor’s degree in a related field or equivalent experience
Fluency in English
Preferred Qualifications
Experience processing customer orders
Experience processing document requests
Experience working in a customer-facing environment
Experience dealing with Key and Strategic account customers
Relevant work experience in Supply Chain and/or Logistics
Experience with email, spreadsheet, and word processing applications
Knowledge of SAP, Excel, and Salesforce is a plus
Excellent problem-solving skills to make good and timely decisions in a fast-changing environment
Our Offer
We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.
Interested? Then make sure to send us your CV and cover letter in English today:
Follow us on LinkedIn: https://www.linkedin.com/company/cargill
Cargill is committed to being an inclusive employer. Click here to find out more https://careers.cargill.com/diversity/
To apply for this job, please click the Apply Now button for conversational apply or use this link for a traditional application: https://career2.successfactors.eu/sfcareer/jobreqcareer?jobId=302245&company=CargillEcQA&locale=en_US
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