B2C Customer Service Manager
Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life’s essentials, we enable businesses to grow, communities to prosper, and consumers to live well.
This position is in our Food Enterprise where we are committed to serving food manufacturers, food service customers, and retailers with a complete range of innovative ingredients and branded products. Our portfolio includes poultry, beef, egg, alternative protein, salt, oils, starches, sweeteners, cocoa and chocolate.
Job Purpose and Impact
The B2C Customer Service Manager will oversee a team that provides customer services relating to sales, sales promotions, installations and communications. In this role, you will supervise the team that optimizes and monitors shipping and returns including processing complex orders from customers and resolving order or delivery issues.
Key Accountabilities
- Work with Production team to ensure right production to meet demand from market.
- Manage the order management process for B2C business.
- Conduct performance management, talent development, succession planning and engagement.
- Partner with team members to decide which tools or systems are appropriate to use for specific customer service environments.
- Use comprehensive knowledge of supply customer service practices and procedures to support and assist in developing tactical customer service strategies for a small customer base.
- Report and provide MIS for enabling decisions pertaining to improvement projects.
- Provide support and feedback to define improvement projects and commitments that require a thorough understanding of customer service practices and procedures for a small team.
- Responsible for personnel decisions related to hiring, performance and disciplinary actions for your direct reports. You will also spend time completing the same tasks as employees on your team.
- Other duties as assigned
Qualifications
Minimum Qualifications
- Bachelor's degree in a related field or equivalent experience
- Minimum requirement of 3-4 years relevant work experience in Sales Operations, Customer Service, or Logistics.
- Other minimum qualifications may apply
Preferred Qualifications
- Proven track record in FMCG or Consumer goods, specifically dealing with high-volume distribution
- Prior supervisory or team-lead experience is an advantage
- Proficiency in SAP (Basic knowledge required), advanced MS Office skills (Ms Excel functions)
- Data Analytics mastery (i.e. Pivot Tables, Power Query)
Our Offer
We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.
Interested? Then make sure to send us your CV and cover letter in English today:
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