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Competencies

Job Purpose and Impact

The Customer Service Specialist will have a customer focus attitude to identify and implement ways to better meet customer needs and to provide superior customer service. In this role, you will handle strategic or advanced dedicated customer accounts and optimize the processing of moderately complex to complex order issues and will proactively identify and mitigate order management related risks through continuous improvement of the process.

Key Accountabilities

• Execute customer facing activities from the end to end order management process dedicated to key strategic or advanced customers using general understanding of order management technology.
• Support the execution of customer care strategy and activities to ensure it is consistent and streamlined across customer segments by working closely with commercial team to set up and align the order intake services to customer and product segments.
• Perform root cause analysis of occurring issues and incidents.
• Proactively engage with customers and act as escalation point in case of ambiguously defined order exceptions and issues for assigned customer accounts while working closely with customers to manage and resolve issue escalations and monitor key inputs to identify risk in advance.
• Partner collaboratively with commercial team to proactively identify revenue growth opportunities including cross selling and upselling activities.
• Partner with other functions and departments on issues that require additional investigation to ensure issues regarding order status, order opportunities, and risk mitigation are resolved.
• Coach and mentor junior members of the customer facing organization.
• Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.

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Qualifications

Minimum Qualifications

• Bachelor's degree in a related field or equivalent experience

Position details

• Location: Wichita;  Relocation assistance is not provided for this role

• The business will not sponsor applicants for work visas for this position

At Cargill we put people first.  As part of your overall rewards, we offer a comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked. Visit: https://www.cargill.com/page/my-health/mh-health-and-wellnessto learn more (subject to certain collective bargaining agreements for Union positions).