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Job Purpose and Impact

• The Sr ServiceNow Application Developer - Integration Developer is responsible for designing, developing, and maintaining integrations between ServiceNow and external systems. The role focuses on leveraging ServiceNow IntegrationHub, APIs, web services, and automation capabilities to ensure seamless data exchange, process orchestration, and platform usability. This position collaborates closely with architects, platform owners, process teams, and business stakeholders.

Key Accountabilities

• Integrations Development Configuration: Design, build integration using REST/SOAP API, IntegrationHub Spokes & Flow Designer, MID Server integrations (e.g., JDBC, PowerShell, LDAP), Webhooks, message queues, and event-driven architecture.
• APPLICATION CONFIGURATION MANAGEMENT: Builds complex application configurations to meet user and business requirements while identifying improvements to complex application support processes and procedures.
• APPLICATION DEVELOPMENT & DEPLOYMENT: Performs advanced programming, configuration, testing and deployment of fixes or updates for application version releases.
• USER COMMUNICATION & SUPPORT: Plays a key role and keeps an open channel of communication with users to respond to complex application support requests and needs.
• APPLICATION SUPPORT: Conducts complex technical application support activities to deliver on business outcomes.
• STAKEHOLDER MANAGEMENT: Partners with multi-functional teams, including developers, product managers and business partners to ensure configurations align with standards and project goals.
• INCIDENT & REQUEST MANAGEMENT: Leads prioritization of incoming incident tickets and user requests.
• VENDOR MANAGEMENT: Handles positive relationships with software vendors and negotiates complex contracts.

Qualifications

• Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience.