Chocolate and Bakery - Technical Service Representative (Senior Level)
Job Purpose and Impact
The Technical Services Specialist will provide technical advice and support to customers during and after product sales. In this role, you will be the lead contact for customers and you will stay ahead of technology and business practices through workshops, research and professional meetings.
Key Accountabilities
- Collaborate with consultants to provide onsite technical support for current customers and prospects.
- Provide customer solutions and technical support materials to specific customers.
- Project management to manage multiple projects and milestones and ensure progress against these.
- Use working knowledge of specialty fats, Cocoa products in Confectionery, bakery application will be advantageous.
- Building relationship and projects with key customers technical team in bakery, confectionery, sauce category.
- Ask probing questions to uncover customer pain points and translate these to opportunities.
- Compile and analyze data for project update, working with external suppliers to test new products and technologies to make recommendations on applications.
- Organize project data and conclusions for internal and customer presentations, assist with product demonstrations and service as subject matter guide during meetings with prospective customers.
- Stay ahead of product insight and research to improve value of offerings.
- Keep application and value collection up to date in the systems.
- Independently handle complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff.
- Other duties as assigned
Qualifications
Minimum Qualifications
- Bachelor’s degree in a related field or equivalent experience
- Minimum of 7 years of related work experience
- Other minimum qualifications may apply
Preferred Qualifications
- Master's degree, Doctorate degree
- Passion for understanding, creating, and communicating value and solutions to team members and customers.
- Public speaking experience
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