NIR Customer Support Specialist
Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life’s essentials, we enable businesses to grow, communities to prosper, and consumers to live well.
This position is in our specialized portfolio enterprise where we serve diverse businesses who support unique customers or markets, including animal nutrition and health, bioindustrial, road safety salt and Cargill joint ventures.
Job Purpose and Impact
NIR is a quick, accurate and sustainable way to obtain nutritional values to feed animals.
The NIR Customer Support Specialist will manage the portfolio of NIR clients in Poland and Eastern Europe as part of a dynamic and innovative international team. In this position, you will advise our clients on NIR analyzes of raw materials, silage, and finished feeds, ensuring that all recommendations are followed.
You will also be involved in the promotion and implementation of our digital solutions linked to NIR.
We offer possibility to work remote 2 – 3 days per week after training period.
Key Accountabilities
- Installation of NIR devices, appropriate software, NIR calibrations and updates.
- Define NIR control plan in agreement with the Sales Department and Nutritionists.
- NIR monitoring with reference samples based on ISO12099.
- Annual personal visits to NIR clients (domestic and international) and writing reports on customer visits.
- Implementation of our digital solutions at customers.
- Promotion of our NIR offer to customers in cooperation with the Sales Department and preparation of NIR contracts.
- Support of NIR clients by e-mail, telephone and remote assistance.
- NIR team participation, close cooperation with the Sales Department and technical departments (Laboratory, formulation, species).
- Being part in innovative projects.
- Follow Cargill's safety recommendations.
Qualifications
MINIMUM QUALIFICATIONS
- Master’s degree in a related field (chemistry, quality control, agronomy or related fields with knowledge of animal nutrition) or/and equivalent experience.
- 3 years’ experience in NIR / Agriculture
- Very good skills in English – writing and speaking, Polish language native level
- Open to travel on business trips (travel range 30-50%) and active driving license (cat. B).
PREFERRED QUALIFICATIONS
- Experience in the field of NIR spectroscopy.
- Knowledge of ISO 12099 and ISO17025 standards.
- Knowledge in animal nutrition or related experience.
- Good communication during meetings with clients and internal teams.
- Proactive, organized and autonomous spirit.
Benefits:
- Work in an international environment
- Life insurance
- Private healthcare
- My Benefits System
- Option to join the Employee Pension Plan (PPE)
- Meal voucher.
Our Offer
We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.
Interested? Then make sure to send us your CV and cover letter in English today:
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