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Job Purpose and Impact

• The Supervisor II, General HR Operations job sets goals and objectives for the achievement of operational results for the team responsible for developing, influencing, addressing people related issues, and implementing human resources strategies, policies, programs and processes within the organization's business services work streams, including data administration, position management, learning administration, time and attendance, exit processing, service delivery enablement, vendor management, performance monitoring, benefits and other transactions. This job is also responsible for monitoring industry and market trends to determine impacts and opportunities to improve the organization's human resources administrative services.

Key Accountabilities

• EMPLOYEE SUPPORT: Oversees the implementation of human resources administrative services, activities and solutions, ensuring that the appropriate processes, standards and procedures are used to handle employee questions and transactions regarding human resources services, policies and processes.
• HR RESEARCH: Oversees internal and external research to maintain knowledge of industry and market trends, reviews the organization's human resources processes and standards and performance metrics, assesses impacts to the organization's human resources administrative services, processes and standards, and recommends improvements to leadership.
• BUSINESS PARTNERSHIP: Consults with the organization's leaders to develop strategies and establish priorities, ensuring alignment with delivering human resources administrative services.
• QUALITY ASSURANCE & CONTINUOUS IMPROVEMENT: Oversees the implementation of accountability measures and processes to ensure compliance, verifies analyses of human resources administrative services performance metrics, and reviews and leads recommendations related to areas of opportunity to enhance services.
• SYSTEMS & PROCESSES: Leads utilization of appropriate technology systems and process enhancements to achieve efficiencies in human resources administrative services activities.
• VENDOR MANAGEMENT: Partners collaboratively with key vendors and stakeholders to stay updated on the latest technologies, tools and methodologies and proposes recommendations for their integration into program design and delivery.
• HR SERVICES ADMINISTRATION: Leads and guides the maintenance and reconciliation of employee related data and benefits records, ensuring the accuracy and validity of records and data.
• TEAM MANAGEMENT: Manages team members to achieve the organization's goals, by ensuring productivity, communicating performance expectations, creating goal alignment, giving and seeking feedback, providing coaching, measuring progress and holding people accountable, supporting employee development, recognizing achievement and lessons learned, and developing enabling conditions for talent to thrive in an inclusive team culture.

Qualifications

• Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience.