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Job Purpose and Impact

The Sales Operations Process and Tools Specialist II will support the business sales operations and enablement strategy. In this role, you will serve as a partner to develop and sustain moderately complex solutions that make the sales teams more effective and efficient through a mix of tools, processes and technologies. You will be involved in continuous improvement, sales training, sales processes, sales tools adoption and data management to increase engagement and effectiveness for the sales organization.

Key Accountabilities

• Serve as business product owner of the customer relationship management tool, including effectiveness and utilization measures.
• Lead and coordinate the sales data management strategy across multiple systems related to customer, account manager, and product attributes.
• Handle moderately complex projects for enhancements related to processes improvements, system upgrades and user experience initiatives.
• Create and facilitate sales process and tools training for end users.
• Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned

Qualifications

Minimum Qualifications

• Bachelor's degree in a related field or equivalent experience
• Experience with email, spreadsheet, word processing and presentation applications
• Minimum requirement of 2 years of relevant work experience. Typically reflects 3 years or more of relevant experience.

Preferred Qualifications

• Ability to solicit enhancement requirements and communicate with nontechnical business stakeholders effectively
• Experience using content management and communication tools
• Experience using customer relationship management tools as well as reporting and enterprise resource planning applications