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Job Purpose and Impact

The Customer Service Associate Specialist , will administer routine customer facing order management activities. In this role, you will use your basic understanding of customer service practices and procedures to help execute well established customer service activities for basic and middle service level customers. You will contribute to an increased level of transparency, communication and responsiveness with our customers.

Key Accountabilities

• Receive and process straightforward customer orders across multiple platforms following standard procedures.
• Receive and process low complexity change requests following defined policies and procedures.
• Explain basic information and inform customers about order status, invoices, contract balances and other information needed to complete an order.
• Process standard document requests and some ad hoc requests of higher complexity from customers and confirm final shipping and quality documentation and specifications to customer.
• Escalate undocumented issues that are not commonly defined or known to higher level staff.
• Proactively identify risks and opportunities to improve the order management processes.
• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned

Qualifications

Minimum Qualifications

• Bachelor's degree in a related field or equivalent experience

Posting Details

Location: Chandler, AZ & Wayzata, MN

Schedule: Monday to Friday (Hybrid) | 8:00am-5:00pm (Flexible) 

Posting type: Internal & External

Relocation assistance is not provided for this role

The business will not sponsor applicants for work visas for this position

Sick and Safe Leave accruals of one hour for every 30 worked, up to 48 hours per calendar year unless otherwise provided by law.

The expected salary for this position is $47,000-$59,000. Compensation varies depending on a wide array of factors including but not limited to the specific location, certifications, education, and level of experience. The disclosed range estimate may be adjusted for any applicable geographic differential associated with the location at which the position may be filled. This position is eligible for a discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance.

At Cargill we put people first.  As part of your overall rewards, we offer a comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked. Visit: https://www.cargill.com/page/my-health/mh-health-and-wellnessto learn more (subject to certain collective bargaining agreements for Union positions).