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Job Purpose and Impact

The Customer Service Associate Specialist, will administer routine customer facing order management activities. In this role, you will use your basic understanding of customer service practices and procedures to help execute well established customer service activities for basic and middle service level customers. You will contribute to an increased level of transparency, communication and responsiveness with our customers.

Key Accountabilities

• Receive and process straightforward customer orders across multiple platforms following standard procedures.
• Receive and process low complexity change requests following defined policies and procedures.
• Explain basic information and inform customers about order status, invoices, contract balances and other information needed to complete an order.
• Initiates and supports non-conformance inquiries to ensure thorough evaluation, resolution, and identification of corrective actions.
• Serves as the primary contact for customers regarding export shipments, providing clear communication, timely updates, and effective issue resolution to ensure smooth delivery of international orders
• Understands and adheres to export and international trade compliance regulations, ensuring alignment with both domestic and foreign government laws and customs requirements.
• Manages the full export order cycle for shipments from the U.S. and Canada, including order processing, coordination with the transportation team, regulatory compliance, and documentation verification for seamless customs clearance.
• Process standard document requests and some ad hoc requests of higher complexity from customers and confirm final shipping and quality documentation and specifications to customer.
• Escalate undocumented issues that are not commonly defined or known to higher level staff.
• Proactively identify risks and opportunities to improve the order management processes.
• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned

Qualifications

Minimum Qualifications

• Bachelor's degree in a related field or equivalent experience

Position Details

Location: Miami, FL

Schedule: Monday to Friday | 8:00am- 5:00pm (overtime as required)

Posting type: Internal & External

Relocation assistance is not provided for this role

The business will not sponsor applicants for work visas for this position

At Cargill we put people first.  As part of your overall rewards, we offer a comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked. Visit: https://www.cargill.com/page/my-health/mh-health-and-wellnessto learn more (subject to certain collective bargaining agreements for Union positions).