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Job Purpose

Key Accountabilities

• ACCOUNT COLLECTIONS: Implements the collections process, including monitoring and following up on overdue accounts, contacting customers for payment, and resolving payment discrepancies.
• CUSTOMER ANALYSIS: Analyzes customer accounts to identify delinquencies, payment trends, and potential credit risks.
• PAYMENT NEGOTIATION: Negotiates payment plans and settlements with customers, ensuring compliance with organizational policies and standards.
• REPORTING: Generates timely and accurate reports on collections and accounts receivable activities to distribute to cross-functional teams.
• RELATIONSHIP MANAGEMENT: Maintains positive working relationships with customers and cross-functional teams to enable efficient collaboration.
• CONTINUOUS IMPROVEMENT: Identifies opportunities for process improvements and partners to develop innovative solutions to improve collections efficiency.
• INDUSTRY EXPERTISE: Stays updated on industry trends, regulations, and best-in-class industry standards related to collections, ensuring compliance and driving innovation.
• MANAGE KEY/LARGE ACCOUNTS: Responsible for managing key and large accounts, ensuring timely collection efforts based on collections strategy and business requirements.
• ESCALATION PATH: Ensures the proper escalation path is followed for all material past due exposures.
• ROOT CAUSE ANALYSIS: Applies critical thinking and analytical skills to evaluate opportunities within the portfolio, driving proactive conversations with key stakeholders for root cause resolutions. #LI-JG3  #LI-Hybrid

Qualifications

• Minimum of 3 years of relevant work experience.
• Advanced English skills
• Advanced Excel skills.