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Job Purpose and Impact

The CTC Jr. Analyst Collections NA supports the end-to-end accounts receivable processes to ensure accurate, efficient, and compliant financial transactions and cash flow management. Under close supervision, this job maintains financial records, analyzes collections data, and verifies payments are being process. This job also works closely with internal cross-functional teams to improve collections operations and delivers excellent customer service externally.

Key Accountabilities

•    DISCREPANCY RESOLUTION: Assists with the investigation and resolution of payment discrepancies by analyzing collections data, communicating with cross-functional teams and customers, and making necessary corrections.
•    DOCUMENTATION: Maintains accuracy and completeness of collections records by helping conduct regular audits and reconciliations.
•    RECORDS MAINTENANCE: Partners to maintain financial records related to accounts receivable processes, assuring compliance with applicable policies, procedures, and regulatory requirements.
•    COLLABORATION: Partners with cross-functional teams to help verify collections information and ensure timely and accurate processing of customer payments.
•    REPORT GENERATION: Drafts standard financial reports related to accounts receivable to support informed decision-making on collections matters.
•    CONTINUOUS IMPROVEMENT: Partners to implement policies and procedures to improve the efficiency and effectiveness of the accounts receivable processes.
•    INDUSTRY EXPERTISE: Stays abreast of industry trends, regulatory changes, and emerging best-in-class industry standards in accounts receivable processes, providing inputs for necessary updates and improvements.
•    CUSTOMER COMMUNICATION: Engages with customers to ensure timely payment of outstanding invoices, addressing any queries or issues they may have.
•    CREDIT RISK ASSESSMENT: Assists in evaluating the creditworthiness of customers to minimize risk and ensure effective collections.

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Qualifications

Minimum Qualifications
•    Demonstrated background in Collections activities, account receivable or equivalent experience 
•    Advanced English Proficiency
•    Advanced Excel proficiency 

Preferred Qualifications
•    Previous experience preferably in Shared Service Center.
•    Experience with data processes for enterprise resource planning (ERP JDE/SAP) system. 
•    Demonstrated proficiency in Microsoft Office (Word, Power Point).