Consultant, I&O Operations
Job Purpose and Impact
Responsible for ensuring timely, accurate, and compliant supplier payments by managing PR/PO/GR/IR lifecycle, removing roadblocks, and collaborating with Finance, R2R, I2P, and AP teams. Also be able to drive continuous process improvements, process quality and automation. The role collaborates closely with Finance, R2R, I2P, AP, Procurement, vendors, DTD contract owners and leaders.
Key Accountabilities
• Create/manage PRs, POs, GRs, IRs primarily for IT vendors / Suppliers
• Handle exceptions, blocked invoices, mismatches
• Ensure timely/accurate payments
• Coordinate with Finance, R2R, I2P, AP and contract owners
• Maintain compliance, documentation, audit trails
• Drive continuous improvement and process simplification
• Lead root‑cause analysis and defect reduction
• Identify and support automation (RPA, workflows)
• Perform process audits and maintain SOPs
Success Metrics
• On‑time payment rate
• Invoice cycle time
• Blocked invoice aging
• GR/IR clearing health
• RFT/first‑pass match rate
• Audit readiness
Qualifications
Qualifications & Experience
• Bachelor’s degree in Finance, Commerce, Business Administration, or related field
• 5+ years of experience in P2P / I2P / AP / Commercial Operations preferably for IT Services / IT Products supplier payments
• Hands‑on experience with PR/PO/GR/IR processes
• Strong understanding of supplier payments, controls, and financial compliance
• Experience working with cross‑functional teams (Finance, R2R, I2P, AP, Procurement)
• ERP proficiency: SAP (MM/FI), Oracle, Ariba/Coupa (preferred)
• Lean/Six Sigma Yellow/Green Belt certification is an advantage
• Experience with audits, quality frameworks, or process assessments
• Exposure to automation tools (RPA, workflow engines) is preferred
Core Competencies
• Operational excellence
• Stakeholder management
• Problem‑solving and RCA skills
• Controls and compliance discipline
• Continuous improvement mindset
• Documentation and process governance rigor
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