Customer Service Representative (Maternity Cover/1-year temporary contract)
Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life’s essentials, we enable businesses to grow, communities to prosper, and consumers to live well.
This position is in our Food Enterprise where we are committed to serving food manufacturers, food service customers, and retailers with a complete range of innovative ingredients and branded products. Our portfolio includes poultry, beef, egg, alternative protein, salt, oils, starches, sweeteners, cocoa and chocolate.
Job Purpose and Impact
Preferred locations: Düsseldorf-DE, Schiphol-NL, York-UK, Istanbul-TR, Sofia-BG
The Customer Service Representative will administer routine customer facing order management activities. In this role, you will use your basic understanding of customer service practices and procedures to help execute well established customer service activities for basic and middle service level customers. You will contribute to an increased level of transparency, communication and responsiveness with the company's customers.
Key Accountabilities
- Receive and process straightforward customer orders across multiple platforms following standard procedures.
- Receive and process low complexity change requests following defined policies and procedures.
- Explain basic information and inform customers about order status, invoices, contract balances and other information needed to complete an order.
- Process standard document requests and some ad hoc requests of higher complexity from customers and confirm final shipping and quality documentation and specifications to customer.
- Escalate undocumented issues that are not commonly defined or known to higher level staff.
- Proactively identify risks and opportunities to improve the order management processes.
- Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
#LI-IIV
Qualifications
MINIMUM QUALIFICATIONS
- Bachelor’s degree in a related field or equivalent experience
- Fluency in English – written and spoken
PREFERRED QUALIFICATIONS
- Experience processing customer orders.
- Experience processing document requests.
- Experience working in a customer facing environment #LI-IIV
Our Offer
We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.
Interested? Then make sure to send us your CV and cover letter in English today:
Follow us on LinkedIn: https://www.linkedin.com/company/cargill
Cargill is committed to being an inclusive employer. Click here to find out more https://careers.cargill.com/diversity/
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