Deputy Lead Customer Service (m/f/d)
Cargill’s size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe, responsible and sustainable way.
Cargill is a family company providing food, ingredients, agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials — from eggs to edible oils, salt to skincare, feed to alternative fuel. Our 160,000 colleagues, operating in 70 countries, make essential products that touch billions of lives each day. Join us and reach your higher purpose at Cargill.
This position is in Cargill’s animal nutrition and health business, where we improve animal lives through better nutrition. Our team researches, innovates and creates solutions that deliver healthy results for our customers.
Job Purpose and Impact
The Deputy Lead Customer Service will support customer service activities. In this role, you will contribute to optimizing and monitoring shipping, including processing complex orders from customers and resolving order issues. Embedded within the team of the globally operating company Cargill, Delacon researches, develops and produces natural feed additives for poultry, pigs, ruminants and aquaculture at its Engerwitzdorf site (Linz area).
Key Accountabilities
- Independently process customer orders
- Prepare export documentation
- Collaborate closely with internal and external stakeholders
- Independently resolve customer support and logistics issues, including complaint handling
- Proactively identify risks and opportunities within the scope of responsibilities to improve order processing
- Provide support to team leadership
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Qualifications
- Completed secondary education or equivalent qualification
- Excellent communication skills in English and German, both written and spoken (daily work in both languages)
- Relevant professional experience in customer service, order management, logistics, or supply chain
- ERP knowledge (preferably Microsoft Navision)
- Quick comprehension and an independent, accurate, and goal-oriented working style
- Initial experience in team leadership is an advantage
Our Offer
We provide a fast-paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.
Additionally, you can expect:
Modern office and meeting rooms and a company building just a 15-minute drive from Linz (parking included)
Generous flextime and home office options (up to two days per week)
Voluntary salary increases regulated by company agreement
Annual bonus payments (depending on target achievement)
Fun-filled social events (barbecues, company outings, Christmas parties, etc.)
A free fruit basket, hot drinks, and a lunch allowance
Company life and accident insurance
Interested? Then make sure to send us your CV and cover letter in English today!
Follow us on LinkedIn: https://www.linkedin.com/company/cargill
Cargill is committed to being an inclusive employer. Click here to find out more https://careers.cargill.com/diversity/
For legal reasons, we would like to point out that a basic gross salary is 3,007 per month (based on a 38-hour week) is provided for this position. The actual remuneration depends on training, experience and individual skills and can therefore be higher.
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