Customer Service Representative Glycerin
Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life’s essentials, we enable businesses to grow, communities to prosper, and consumers to live well.
This position is in our Ag & Trading enterprise, where we connect producers and users of grains and oilseeds around the globe through origination, trading, processing, and distribution. We also offer a range of farmer services and risk management solutions.
Job Purpose and Impact
The Customer Service Representative Glycerin will support a moderate scale of customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.
Work in a hybrid system applicable (3 days in the office/ 2 days remote).
Key Accountabilities
• Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
• Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
• Execute customer service strategies.
• Expedite workflow and coordinate changes in schedules.
• Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
• Handle issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned
Qualifications
Minimum Qualifications
- Bachelor's degree in a related field or equivalent experience
- Good understanding of Excel / Word / PowerPoint
- Experience in customs formalities (Import, Export)
- Basic knowledge in handling commodities
- Fluent English
Preffered Qualifications
- SAP TCC experience is plus
- local language will be a plus, other languages are nice to have
- Proactive approach and growth mindset
- Strong communication skills
- Strong customer orientation and open approach to cooperation and problem-solving
Our Offer
We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.
We welcome applications from people with disabilities and are committed to providing an inclusive, accessible recruitment process and workplace. We encourage candidates to let us know if they require any accommodations during the recruitment or interview process so we can support them appropriately.
Interested? Then make sure to send us your CV and cover letter in English today:
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Cargill is committed to being an inclusive employer. Click here to find out more https://careers.cargill.com/diversity/
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