Customer Service Representative - 2 year contract
Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life’s essentials, we enable businesses to grow, communities to prosper, and consumers to live well.
This position is in our specialized portfolio enterprise where we serve diverse businesses who support unique customers or markets, including animal nutrition and health, bioindustrial, road safety salt and Cargill joint ventures.
Job Purpose and Impact
The Customer Service Representative supports customer service operations for a single-site team of moderate scale. In this role, you will help optimize and monitor shipping and returns processes, process customer orders (including more complex requests), and resolve order- or delivery-related issues.
The role implies working in a hybrid model with mandatory 3 days in the office and 2 days work from home.
This position is offered as a fixed-term contract of 2 years.
Key Accountabilities
- Maintain accurate systems and working relationships to support customer demand forecasting and manage shipment- and inventory-related data
- Communicate with customers regarding order status, invoices, contract balances, and other information required to complete sales transactions
- Execute customer service processes and standards, including monitoring and maintaining order timelines
- Support continuous improvement initiatives and service commitments, applying a foundational understanding of customer service practices and procedures
- Resolve routine customer issues independently and escalate more complex matters to appropriate team members or stakeholders
- Perform other related duties as required
Qualifications
Minimum Qualifications
- Completed secondary education (high school diploma or equivalent)
- Proficiency in MS Office, particularly Excel at a basic level
- Strong written and verbal communication skills
- Experience interacting with customers and resolving service-related issues
- Strong attention to detail, adaptability, and a customer- and business-oriented mindset
Preferred Qualifications
- Good command of the English language
- Prior experience in a customer service or related role (e.g., sales support, order management, customer operations)
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Our Offer
We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.
Interested? Then make sure to send us your CV and cover letter in English today:
Follow us on LinkedIn: https://www.linkedin.com/company/cargill
Cargill is committed to being an inclusive employer. Click here to find out more https://careers.cargill.com/diversity/
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