FSQR Customer Support Specialist M/F/D
Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life’s essentials, we enable businesses to grow, communities to prosper, and consumers to live well.
This position is in our Food Enterprise where we are committed to serving food manufacturers, food service customers, and retailers with a complete range of innovative ingredients and branded products. Our portfolio includes poultry, beef, egg, alternative protein, salt, oils, starches, sweeteners, cocoa and chocolate.
Job Purpose and Impact
The FSQR Customer Support Specialist will provide specialized knowledge of specific segments of quality systems or plant processes such as food safety and quality auditing, instrumentation, specific product line knowledge, computer systems, management or oversight of suppliers and other needed focus areas. In this role, you will be involved in preparation and participation of customer audits and you will work together with internal and external teams to address customer requirements and concerns as well as collaborate on audits.
Key Accountabilities
- Audit production processes, raw materials or suppliers and vendors to ensure that established quality standards are met.
- Work closely with cross functional teams, including product management and production, to identify and mitigate quality risks.
- Conduct root cause analysis for defects, nonconformities or other quality failures.
- Ensure compliance with formal external and internal quality standards.
- Provide management of specific segments of quality management systems and provide continuous improvement support for operations or other functional areas where needed.
- Investigate and responds to customer complaints and provide guidance.
- Lead the nonconforming materials program for the plant and other plant specific activities.
- Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.
- Other duties as assigned
Qualifications
Minimum Qualifications
- Bachelor's degree in a related field or equivalent experience
- Strong analytical skills
- Strong interpersonal skills
- Excellent communication skills
- Proven experience in prioritizing work and meeting deadlines
- Flexibility: able to cope with fast changes within a growing company
- Minimum of two years of related work experience
- Other minimum qualifications may apply
Preferred Qualifications
- Experience in conducting food safety audits
- OVS or Broiler management
- 3rd Party auditor with experience in animal welfare or primary animal processing
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Our Offer
We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.
Interested? Then make sure to send us your CV and cover letter in English today:
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Cargill is committed to being an inclusive employer. Click here to find out more https://careers.cargill.com/diversity/
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